Cause Of The Culture Wars Essay Example For Students

Reason for The Culture Wars Essay Indeed, even an easygoing spectator of the American culture really want to be dazzled by the expanding level of polarization of American legislative issues, yet of social qualities and even ways of life and perspectives. There is by all accounts an interminable exhibit of contention minor contrasts of conclusion, however significant clash in any event, bringing about savagery and murder. The outcomes appear to be cheered or detested relying upon whose side you are on. The result of this contention couldn't be more significant it is nothing not exactly the endurance of Western progress. This is on the grounds that the underlying foundations of this contention run far more profound than a great many people acknowledge, and its outcomes unquestionably progressively genuine. For instance, one of the significant battlegrounds is over social liberties for gay people. On the one side, there are traditionalists who guarantee that gay people are looking for uncommon rights and have a gay plan determined to make sure about those unique rights. On the opposite side are dissidents who accept that gay people are a subdued minority who endure segregation and dogmatism, and that gay people merit minority status and rights. The dissidents who speak to that view accept that legislature ought not include itself in the private existences of people, if it can't show a convincing state enthusiasm for doing as such. Numerous traditionalists, then again, accept that the legislature ought to be founded on a perspective on administration enlivened by their translation of Christian culture, established in the Bible. For what reason are the two perspectives at such loggerheads? For what reason are they ready to battle one another, even to the death?It is a result of an essential, major change that has occurred in Western human progress. The change is the aftereffect of two mechanical advancements that have on a very basic level changed how Americans and Western social orders as a rule are sorted out and how these individuals identify with one another. The first is mass transportation. Without precedent for mankind's history, it is conceivable start an excursion on one landmass toward the beginning of the day and be on another mainland in an alternate piece of the world before the sun sets that equivalent day. What's more, at a value that can be managed by an enormous level of the universes populace. It is additionally conceivable to get and proceed onward a spur of the moment announcement, to follow a vocation or discover increasingly adequate neighborhoods or day to day environments. The second is mass correspondences, particularly overall TV broadcasting. Once more, without precedent for mankind's history, it is feasible for a person to make his voice heard by individuals around the globe, and in this manner, make his assessment known. What's more, every night, the assessments communicated by common individuals in regards to occasions that have influenced them, are seen and heard by watchers around the globe. Again, individuals living in the least fortunate towns in India and Africa see these occasions in a world they have never known. The outcomes have subverted the very premise on which civic establishments have been composed since the main stirrings of human advancements in Mesopotamia and East Asia. For millenia, individuals have had a pledge to their old neighborhood for no other explanation than that they were stuck there. They couldnt move. Regardless of whether they had the physical methods, there was regularly no activity or other financial open door that made moving endlessly from the origin conceivable. Hence, a great many people had to stay in a similar network, and few were eager to chance the fury of their neighbors. It was a reasonable reality that these individuals would be a piece of the remainder of their lives, and it was fundamentally imperative to get along by coming. Presently that is not true anymore. Mass transportation has made it conceivable to change main residences and locate an increasingly functional or charming living and workplace. What's more, since individuals can, they frequently do. Americans move all the more habitually as time passes. The outcome has been an absence of responsibility. Why put forth an attempt to know your neighbors when you will be gone in a year or two at any rate? Or then again they may even be gone before you! So why become acquainted with them? Why settle a debate? Simply move away! We not, at this point have the impetus to settle questions and come to get along. So we no longer feel a pledge to our networks, and modest mass transportation is the motivation behind why. What Causes Cell Phone Radiation and How Does it Effect Your Body? EssayIt is in any event, turning out to be evident that the dictator and his methods of doing things are out of date. For a certain something, the despots armed force can not just devastate the adversary in hours or minutes, yet the enemys armed force can wreck his with comparable dispatch. Armed forces have become so dangerous that the most remarkable are no longer conveyed against one another a lot of obliteration would result. For another, the ruler cannot do anything without every one of his subjects and his adversaries knowing it very quickly. It is no mishap that subjection didn't end nor did vote based system flourish on the planet until modest versatile sort made written word and early types of mass transportation made the wide scattering of knowlege conceivable. For a third, modest mass transportation has made worldwide outskirts permeable and progressively hard to control, even to the point of superfluity mu ch of the time, particularly in the third world. Presently, with TV, the effect of mass interchanges has gotten substantially more emotional. The facts demonstrate that words generally can't do a picture justice, and now TV brings thirty of them from around the globe directly into the home each second. The outcomes couldnt have been increasingly emotional. Presently, just because, one can watch the administering procedure in another nation as intently as though one were in that nation. And all the contentions and thoughts are heard and seen, in any event, when they ponder ineffectively that drained old patriarchial dictator and his flunkies. Be that as it may, the old request is having none of it. Among the traditionalists, there is a firm faith in the rightness of the old male centric society. One hears the mottos: My nation right or wrong, my nation, a womans place is in the home, keep em at home, shoeless and pregnant! What's more, for Gods purpose keep em out of the military! There are not kidding recommendations being glided to control the substance of TV, despite the fact that as satellite innovation advances, the capacity to control that substance dissolves. This disintegration had no little influence in the breakdown of the completely patriarchial Soviet domain. The man controlled society isnt surrendering without any problem. It utilizes all the old defenses, regardless of whether they are significant or not, whether they are valid or not. Furthermore, regularly, the foremost support is an old one undoubtedly religion. We even observe the exhibition of genuine recommendations for the American armed force being expanded in size and impact when no solid danger to America remains, and for the American country, established on common majority rule government, to be transformed into a religious government, with an old-style patriarchial religion in charge!The more the old patriarchists feel compromised, the more they retreat into the bygone era religion. It legitimizes their feelings of dread and their biases. It makes constraint satisfactory, in light of the fact that it is for God (frequently Jesus) and ruler (America was established on Christian standards!). Accordingly, that which was initially developed to help the patriarchial request turns into its head justification!So here is the premise of the way of life war. The millenia-old patriarchial request says its along these lines since it is normal and God appointed it thusly and ladies and minorities saying we are persecuted and we request to be heard and our privileges respected. Neither one of the sides is happy to yield to the next. In any case, neither one of the sides has all the responses to the issues that Western human progress faces. The revolting minorities surely don't have the responses to the inescapable clashes that will and are emerging between themselves. The patriarchialists thoughts were established on a fantasy and cant endure the extreme examination of the new media of thought trade. So the war starts. On its result, drape the destiny of Western social orders. Take care of business, and we will have an increasingly decent and just society, in view of authentic uniformity in which the idea of self assurance is really regarded. Fail to understand the situation, and we will enter another dull age, in light of merciless suppression and dismissal of advancements and thoughts that have irrefutably been freeing. Which side would you say you are on?

Advanced Risk and Uncertainty Management Tunnel Boring Machine

Question: Dicuss about the Advanced Risk and Uncertainty Management for Tunnel Boring Machine. Answer: Likelihood of picking Tunnel Boring Machine is 0.5 and likelihood of picking Drill and Blast technique is 0.5. Likelihood of the ground being temperamental is 0.33. Subsequently, the likelihood of picking the Tunnel Boring Machine and the ground is unsteady is 0.5 * 0.33 = 0.165 The assessed development cost for this blend (mix 1) is $300000000 * 0.165 = $ 49500000. Assessed development time in months = 45* 0.165 = 7.425 months Likelihood of ground being steady is 0.67. Likelihood of ground being predictable = 0.15. Likelihood of picking a steady and predictable ground under the technique for Tunnel Boring Machine (mix 2) = 0.5* 0.67 * 0.15 = 0.05025 Assessed cost of development is $ 230000000 * 0.05025= $11557500 Assessed time in months = 34 * 0.05025 = 1.7085 Likelihood of the ground being critical water entrance is 0.3. Likelihood of picking Tunnel Boring Machine development for stable ground and critical water entrance (blend 3) = 0.5 *0.67 * 0.3 = 0.1005 Assessed cost for the development is $ 250000000 * 0.1005 = $25125000 Evaluated time in months is 40 * 0.1005 = 4.02 Likelihood of the ground being dry yet utilities deterrents is 0.55 Likelihood of picking Tunnel Boring Machine development for stable ground and dry yet utilities deterrents (mix 4) is 0.5 * 0.67 * 0.55 = 0.18425 Evaluated development cost = 0.18425 * $250000000 = $ 46062500 Evaluated time of development in months = 0.18425 * 40 = 7.37 Likelihood of picking Drill and Blast = 0.5 Likelihood of picking shaky ground = 0.33 Likelihood of picking Drill and Blast and shaky ground (mix 5) = 0.5 * 0.33 = 0.165 Evaluated development cost = $280000000 * 0.165 = $46200000 Evaluated development time = 42 * 0.165 = 6.93 Likelihood of stable ground = 0.67 Likelihood of picking reliable ground under stable ground and Drill and Blast (mix 6) = 0.15 * 0.67 * 0.5 = 0.05025 Evaluated development cost = $200000000 * 0.05025 = $10050000 Assessed development time in months = 40 * 0.05025 = 2.01 Likelihood of huge water entrance under stable ground and Drill and Blast (mix 7) = 0.5 * 0.67 * 0.3 = 0.1005 Assessed development cost = $240000000 * 0.1005=$24120000 Assessed development time in months = 47* 0.1005 = 4.7235 Likelihood of picking dry however utilities hindrances under stable ground and Drill and Blast (blend 8) = 0.5* 067 * 0.55 = 0.18425 Assessed development cost = $230000000 * 0.18425 = $ 42377500 Assessed development time = 48* 0.18425 = 8.844 It was seen that blend 2; for example picking the procedure of Tunnel Boring Machine development under the variable stable ground and reliable ground would set aside least effort to finish the errand. The errand would be finished in 1.7085 months. This procedure takes the most reduced time. The expense for this procedure is $11557500, which is the second least development cost among all the given procedures. In this way, it is ideal to pick this procedure for development. All out quote of the venture is $47 M. Four work bundles were distinguished for the undertaking. The assessed cost for work venture 1 is $7.50 M. The assessed cost for work bundle 2 is $ 18.00M. The evaluated cost for work bundle 3 is $20.17M and the assessed cost for work bundle 4 is $4.33 M. The assessments cost for each bundle is figured by the recipe (low + (4 * Most likely) + High)/6. The entirety of Estimated cost for all the four bundles was seen as $50 M. It was discovered that the hazard required to finish this venture was $%0 M - $47 M = $3 M. The normal expense of the undertaking is $56M. Its standard deviation is $16 M. The likelihood that the task cost would be over $75M is given as follows. The z score of the venture cost is (75 - 56)/16 = 1.1875 The estimation of P(X 1.1875) = 0.882485 The likelihood that the expense of the venture would be over $75 M is given by 1 - P(X 1.1875) = 1-0.882485 = 0.117515 The venture would be deferred with a likelihood of 67%; for example 0.67 The P(X Z) = 0.439913 P(X Z) = 1-0.439913 = 0.560087 The expense of the venture in this would be (0.560087 * 16) + 56 = $64.96 The general danger of the task would be $64.96 - $56 = $8.96.

25 Best Habits to H?v? in Life (Secret Habits of Successful CEOs, Leaders, and Entrepreneurs)

25 Best Habits to H?v? in Life (Secret Habits of Successful CEOs, Leaders, and Entrepreneurs) H?v? ??u ?v?r tried t? g?t rid of a b?d h?bit lik? smoking ?r eating too much? Did ??u ?u????d? I know it? h?rd to successfully br??k b?d h?bit?, so why not ??n??ntr?t? on th? good ?tuff, wh? not strive to ??t?bli?h some g??d h?bit? that are worth h?ving?Sounds easy yeah? But wh?r? d? w? ?t?rt? What ?r? th??? good h?bit? worth h?ving? Which ?r? worth to put th? ?ff?rt in, t? im?r?v? myself step by ?t???I h?v? m? ??r??n?l li?t ?f g??d h?bit? I think are worth having or d?v?l??ing.N?, I h?v?nt ??n?u?r?d ?ll ?f them, but I am working t?w?rd? it.So m? list is b? f?r n?t ??m?l?t? ?? th?r? ?r? m?r? th?n 25, but ???h! You have to ?t?rt ??m?wh?r?. S? t?d??, I will b? di??u??ing with ??u ?n 25 b??t babits to have in life.B?F?R? WE B?GIN, W? NEED T? FIR?T ?N?W?R TH? QU??TI?N, WH?T ?R? H?BIT??N?w I’m g?ing t? be a bit academical so don’t get bored *smilesTh? Am?ri??n J?urn?l ?f P???h?l?g? d?fin?? a h?bit” from th? ?t?nd??int of ????h?l?g?, ?? a m?r? or l??? fix?d w?? ?f thinking, willing, ?r f??ling ???uir?d thr?ugh ?r?vi?u? r???titi?n ?f a m?nt?l ?x??ri?n?? blah blah bl?h blah bl?h.It’? b??i??ll? ???ing th?t habits ?r? ??m?thing ??u’v? b???m? fund ?f. Stuff ??u do with?ut thinking ?b?ut it. In other words, h?bit? ?r? not passed down from ??r?nt? to ?hildr?n, but b? ??n?t?nt repetition of the act.H?bit? are a big ??rt ?f ?ur liv??, it’s ?im?l? ??m?thing we lik? d?ing, ??m?thing w? do without thinking about it, ??m?thing w? d? ?ff?rtl???l?; ?im?l? ?ut, if ??u have a habit ?f d?ing something, ??u do it like its nothing.For example, ??u ?r? approaching a ?t?irw?? by th? park ?nd ?ll ?f a sudden, its lik? ??ur br?in t?k?? a littl? time t? ?r????? what ??u want to do but ??ur body has already d??id?d t? ?lid? d?wn th? r?il. Like whil? ??ur br?in i? tr?ing t? d? th? m?th ?f do I, ?r d? I n?t; your body has ?lr??d? made a d??i?i?n ?nd hit ?x??ut?.I ?m ?ur? ??u already know th?t h?bit? ?r? g??d if they ?r? g??d h?bit? and d??tru?tiv? if th?? are b?d habits. Of ??ur?? ?v?r??n? w?nt? t? b? t?ld th?? h?v? a g??d b?h?vi?ur ?r h?bit, but alot of ????l? ?till b?ttl? with b?d habits th?t are r??ll? d??tru?tiv?.T?k? f?r ?x?m?l? h?bit? lik? ?ddi?ti?ns t? m??b? drinking, always ?h?wing up l?t? to ?v?r?thing, l?ing wh?n ??u don’t even have t?, ?t??ling; th? li?t goes ?n.W? b???m? wh?t w? r????t?dl? d?.  ~ S??n C?v??, th? S?v?n H?bit? of Highl? Eff??tiv? T??n?.HABITS ?F ?U?????FUL ????L? ?ND H?W IT G?T TH?M T? WH?R? TH?? ?R?W? r??d ?b?ut ?u?????ful ????l? ?nd w?nt t? b? lik? th?m ?r ?v?n m??t times, m?r? ?u?????ful.These ????l? didnt just m?k? it t? lim?light in a ????nd, th?? ?ut in ?ff?rt?, but m??t im??rt?ntl? d?v?l??ed h?bit? needed f?r ?u?????. Since w? ??? h?bit could b? r?f?rr?d t? ?? a ??r??n? lif??t?l?, if you develop h?bit? n??d?d f?r ?u????? they will ultimately guid? ??u t?w?rd? b???ming ?u?????ful.Names lik? Abr?h?m Lin??ln, N?l??n M?nd?l?, O?r?h Winfr??, Bill G?t??, M?rk Zu?k?rb?rg, B?n C?r??n, H?nr? F?rd and a h??t ?f ?th?r? ??m?? t? mind w h?n ??u t?lk ?b?ut ?u?????ful ????l? in th? w?rld’? hi?t?r?.Th? li?t ?f ?u?????ful ????l? wh? developed h?bits t? b???m? great g??? ?n ?nd ?n, so, wh?t ?r? ??u w?iting f?r? What do you want to b? remembered for? What ?h?ng? do ??u want to m?k? in the world?These ?u??ti?n? ??n ?nl? be ?n?w?r?d b? you ?nd th? greatness ??n ?nl? b? attained by developing habits needed for success. If th?? ??n, ??u d?finit?l? can t??.H?R? IS A LI?T ?F 25 H?BIT? W?RTH H?VING ?ND A FEW POINTERS ON HOW T? DEVELOP TH?MBecause humans ?r? ?lw??? a??iring to b? better, al?t ?f u? w?uld like t? dr?? ?ur b?d h?bit?; I kn?w I want to.But w? assume it’? a v?r? diffi?ult t??k. Umm it maybe difficult at first but with time and the right motivation, it becomes easy.At the end, the result will be worth it.Here is wh?t I mean; if ??u want t? develop a habit ?f ??ving m?n??, ??u don’t have to start b? saving your ?ntir? w??kl? ????h??k at ?n??. If you start th?t w??, you’d giv? u? th? next day b???u?? its almost impossible to survive without money. Instaed, st?rt with a d?ll?r fir?t ?nd ??u’d ??? its not th?t big ?f a d??l.It t?k?? ??mmitm?nt, will??w?r ?nd ?n unw?v?ring desire t? ?v?r??m? ?ur seemingly n?tur?l t?nd?n?i?? t? think, f??l, ????k ?nd ??t in a ??rt?in way.Here’s th? li?t, r?m?mb?r, ?n? at a time, g? ?t your ?wn pace, th?t’? the ?nl? w?? t? d? it1. Kn?wing wh?t ??u w?ntA? ?im?l? ?? thi? m?? ??und ?r l??k, al?t ?f u? dont kn?w wh?t w? want, w? g?t swept ?w?? b? thing? w? ???. Al?t ?f u? ??nt m?k? a d??i?i?n ?n ?ur ?wn, w? n??d ??m??n? to tell u? wh?t t? d? ?t ?ll tim??.You should kn?w th?t m??t ?u?????ful people in ?ur time wouldnt h?v? m?d? it th?t f?r if th?? h?d w?it?d f?r ??m??n? t? giv? th?m a g? ?h??d ?r m?k? a d??i?i?n for th?m.Al??, kn?wing wh?t you w?nt ?nd g?ing f?r it w?uld h?l? in?r???? your ??nfid?n?? ?nd ??lf-??t??m, ?nd th??? ?r? ?ll qualities ?f a g??d h?bit. Lin??ln kn?w h? wanted t? b? ?du??t?d and ?v?n wh?n he ??uldn’t go t? ??h??l, h? d??id?d t? teach him??lf ?nd later b???m? the ?r??id?nt ?f th? gr??t??t ??untr? in th? w?rld.N???l??n Hill in hi? b??k Think and Grow Ri?h t?lk?d ?b?ut understanding ??ur??lf ?nd kn?wing wh?t you w?nt, as it is th? fir?t ?t?? to greatness.https://youtu.be/4Rota5VbHjcw=640h=3302. P?r?i?t?n?? ?nd D?t?rmin?ti?nP?r?i?t?n?? is the ??t of ??ntinuing in an opinion ?r ??ur?? of ??ti?n in spite ?f diffi?ult? or ?????iti?n. S?m?tim?? ??u may encounter what seem t? be ?v?rwh?lming odds in ??ur lif?.Th? g?ing may b? hard, but you have t? ?lw??? know th?t th??? are tests which m?n? successful people h?v? t?k?n over ?nd ?v?r ?g?in. Y?u m?? think this g??? with?ut ???ing, but I think it’? worth r????ting by sharing C?lvin Coolidge’s great ?u?t?:Nothing in th? w?rld ??n t?k? th? place of P?r?i?t?n??. T?l?nt will n?t; n?thing i? m?r? ??mm?n than un?u?????ful m?n with t?l?nt. G?niu? will not; unrewarded g?niu? is almost a proverb. Edu??ti?n will n?t; th? w?rld i? full ?f ?du??t?d derelicts. P?r?i?t?n?? ?nd Deter mination ?l?n? ?r? ?mni??t?nt. The ?l?g?n “Pr??? On” h?? solved ?nd will always ??lv? th? ?r?bl?m? of the hum?n r???. ~ Calvin Coolidge Abraham Lin??ln knew n?thing ??uld t?k? th? ?l??? ?f ??r?i?t?n?? ?nd d?t?rmin?ti?n, ?? he developed a h?bit ?f n?v?r ?uitting until h? g?t r??ult?.Al?? l??king ?t  M?nd?l?, h? never ?uitted, he w?? r??d? t? ?t?k? hi? lif? f?r hi? ????l? n? m?tt?r th? ???t.Building a h?bit ?f ??r?i?t?n?? ?nd d?t?rmin?ti?n h?l?? ??u ?t?? f??u??d and ??tiv? ?t ?ll tim??. Br?in Tr??? in his book 21 secrets ?f Success ?l?? ??int?d ?ut ??r?i?t?n?? ?nd d?t?rmin?ti?n as a ???r?t to success.3. OptimismCh???ing ???itivit? in?t??d of f??r ?r n?g?tivit?. O?timi?m i? ?n id??l ?tr?t?g? f?r m?king a b?tt?r futur?.Y?u h?v? to fir?t b?li?v? th?t th? future ??n b? b?tt?r b?f?r? ??u ??n step up ?nd t?k? actions towards m?king it ??.N?w thi? i? a v?r? im??rt?nt ??rt.S?m? ?f u? r??d ?nd li?t?n t? gr??t m?n t?lk ?nd ?ft?r th?t w? jum? ?t making a ?h?ng? with?ut fir?t ?itting d?wn t? ?n?l??e what ?x??tl? it i? ??u w?nt t? ?h?ng? ?r h??? t? ??hi?v?, ??u h?v? t? fir?t ??t ?ut ?ri?riti??, get g??l? and w?rk in th?t lin?.G?t materials th?t w?uld guid? ??u, t?lk t? gr??t m?n th?t w?uld h?l? ?u?h ??ur ????i?n, read books, ?nd ?b?v? ?ll ??u h?v? t? b? optimistic, b?li?v? in ??ur??lf ?nd in wh?t ??u h??? to ??hi?v?. I am ?ur? Dr. B?n Carson t?? w?? ?n ??timi?ti? m?n, ?th?rwi?? h? w?uldn’t h?v? attempted to ????r?t? th??? conjoined twins th?t n?b?d? h?d ?v?n d?n? b?f?r? successfully.Ab?v? it ?ll, ??timi?m in a w?? b???t? you self ??nfid?n?? and w? b?th kn?w th?t ??nfid?n?? m?k? you shine bright.4. Un?w?rving C?mmitm?ntAs a ??r??n who h?? a g??l ?nd intends t? ?ur?u? it, ??u w?uld ?t?? ?t n?thing t? ??? it m?nif??t, ?n?thing ??u d? r?v?lv?? ?r?und wh?t ??u h??? t? achieve, h?w mu?h ??u w?uld l?v? t? im???t ?n ????l?? liv??.These ?u?????ful ????l?? ??nvi?ti?n? were ?tru?tur?d ?r?und th?ir m??t im??rt?nt g??l, and thus d?ing wh?t?v?r it took t? m?k? it h????n.Y?u ??n ?ult iv?t? ?u?h a h?bit.Again, even prison f?r 27-???r? ??uldn’t stop M?nd?l? from w?nting what h? w?nt?d whi?h was South Africa fr?? ?f apartheid. Th?t? th? ??irit ?f ??mmitm?nt.5. PatienceA? virtu?? goes, patience i? an im??rt?nt ?n?.But ????l? want ?v?r?thing to h????n in ?n instant.If we walk in a building ?nd th? Wi-Fi isn’t ?u??r fast, we g?t ?nn???d. If our text message or Sn???h?t t?k?? l?ng?r than tw? seconds to ??nd, w? b???m? fru?tr?t?d and im??ti?nt.Y??, it might n?t w?rk ?ut th? w?? ??u planned, d???nt m??n ??u ?h?uld giv? u? ?r think l??? of ??ur??lf, B?n C?r??n, didnt g?t t? his ???iti?n in a d??, N?l??n M?nd?l? didnt m?k? a hi?t?ri??l ?h?ng? in ju?t a ????nd ?r a ???r, they w?r? ??ti?nt, ?u?????ful ????l? ?triv? at anything t? g?t t? wh?r? ?nd w?nt th?? w?nt.Th?t it didnt work ?ut today d???nt m??n it w?uldn’t t?m?rr?w.K??? tr?ing ?nd ?lw??? und?r?t?nd that in ?v?r?thing there ?r? f?ilur?? ?nd fru?tr?ti?n?. T?king ??tb??k? ??r??n?ll? ju?t ?l?w? thing? d?wn. Th? h?bi t ?f ??ti?n?? i? n?t ?? much ?b?ut th? ?bilit? t? w?it, but it? at kn?wing h?w t? ??t whil? ??u are w?iting.N? m?tt?r h?w dilig?nt ?nd self-aware we are, th?r? i? always a chance th?t ?t tim?? impatience ??n g?t th? b?tt?r ?f us.This ?f ??ur?? ??n hurt u? in num?r?u? w???. Not ?nl? ??n it hinder th? progress w? ?r? making t?w?rd our g??l, but it ??n ?l?? d?m?g? ?ur r?l?ti?n?hi?? with ?th?r people.L?t’? t?k? a l??k ?t a fiv? ?t?? ?r????? ??u can u?? t? h?l? ??u become ?v?n m?r? self-aware ?f ??ur ?wn r???ti?n? ?nd r????n??? to th? ?v?nt? and circumstances ?f ??ur lif?.By f?ll?wing this process, ??u will more ?ff??tiv?l? h?ndl? ?itu?ti?n? wh?r? ??u might h?v? t??i??ll? r????nd?d impatiently.R???gniz? Y?ur ImpatienceStop th? Process ?f ThinkingIdentify th? Trigg?r?An?l?z? the SituationD??id? U??n th? N?xt Steps6. Tremendous Will??w?rT? m?k? a diff?r?n?? ??u h?v? t? h?v? a ?tr?ng mindset t?w?rd? ?n?thing, ??u cant b? a ??r??n th?t i? ?w???d b? ?n?thing.Y?u need t? h?v? a tr?m?nd?u? wi ll??w?r, l?t ??ur mind b? f??u??d ?n wh?t ??u hope t? achieve ?nd w?rk towards it. Have th? ?tr?ngth t? see things thr?ugh with?ut v??ill?ting ?r ?r??r??tin?ting.Wh?n ??u want it, ??u m?k? it h????n. Th? w?rld? gr??t??t ??hi?v?r? ?r? th??? who developed th? will??w?r t? ?t?? f??u??d ?n th?ir g??l? ?nd remain ??n?i?t?nt in their efforts. Creating A??l? was n? small job for St?v? J?b?.Tr?ing to ??ll music ?n apple store w?? ?lm??t im????ibl? but with will ??w?r, J?b? w?? ?bl? t? m?k? A??l? C?r??r?ti?n what it i? t?d??. Ev?n th?ugh h? i? dead t?d??, hi? l?g??? still live? on.7. S?lf-m?n?g?m?nt ?kill?Kn?wing wh?t t? d? ?t ???h time ?nd d?ing it i? called management; cultivate a h?bit of ?l?nning ?head ?nd f?ll?wing thr?ugh with wh?t ??u have ?l?nn?d.In th? ?nd, ?v?r?thing b?il? d?wn t? ??r??n?l r?l?ti?n?hi?? and ??lf-m?n?g?m?nt.Su?????ful ????l? make th??? ?r??? a ?ri?rit?: ????l? ?kill? ?nd ??r??n?l development. Lik? it or not, B?n C?r??n d?v?l???d himself ?nd managed it w?ll till h? b ecame what h? i? t?d??.8. P??itiv? ??lf-im?g?What ??u are in th? eyes ?f ?th?r? is ?im?l? wh?t ??u ?ut ?n th? t?bl?. If ????l? ??? ??u as ?h? and timid, th?t? wh?t ??u g?v? th?m ?r m?d? th?m b?li?v?.Now h?ving a ???itiv? ??lf-im?g? ?b?ut ??ur??lf will g? a l?ng w?? in boosting your ??lf-??t??m ?nd ??nfid?n?e and of ??ur?? to be successful, you have to be very confident in yourself and your ideas.O?r?h w?? molested ?? a kid but she did not ??? herself as a vi?tim, and thus, ?? n?b?d? ??w her ?? a vi?tim.I am t?lling you with ?ll ??nvin?ti?n in me, no ?n? w?uld have w?t?h?d th? ?h?w of a victim. L??k in th? mirr?r ?v?r? m?rning and ??? w?rd? ?f ?n??ur?g?m?nt t? ??ur??lf, t?ll ??ur??lf h?w br?v? ?nd ?m?rt you are, b???u?? th? world w?uld n?v?r ??? th?t ??rt ?f ??u till ??u ??? if f?r ??ur??lf, tru?t me, n? ?n? ??r?? wh?t ??ur? g?ing thr?ugh, ?? ??uv? g?t t? ?h?w th?m th? r??l ??u, ?nd giv? th?m that gr??tn??? in you.In thi? vid?? L?? explained th? im??rt?n?? on ??lf image ?nd h?w t? g? t ahead of itS?? also this inspiring T?d T?lk on S?lf E?t??m.9. Think BigThe ?n? major f??t?r that separates th? most successful people fr?m the r??t b?gin? with a ?ingl? th?ught.Thi? ?ingl? thought, if ?ultiv?t?d, gr?w? ?v?r tim? into th? empowering h?bit ?f thinking big that ?v?ntu?ll? takes ?v?r thi? ??r??n’? ????h?l?g?, and propels th?m t?w?rd? th? ??hi?v?m?nt ?f their g??l? and ?bj??tiv??.W? mu?t, h?w?v?r, k??? in mind th?t ?v?r th? ???r?, thi? ?ingl? th?ught is ?n?l?z?d, criticized ?nd condemned b? others.P???l? b?li?v? th?t this th?ught i? impossible, improbable ?nd und?ni?bl? unim?gin?bl?.And so thi? ?ingl? thought must ?v?r??m? gr??t ?b?t??l??, setbacks, ?r?bl?m?, ?nd diffi?ulti?? b?f?r? it ??n r??liz? it? full ??t?nti?l.After ?ll, thi? single thought und?r?t?nd? th?t in order t? gr?w BIG ?nd ?x??nd, that it mu?t accept the h?r?h r??liti?? ?f lif? and respond b? gr?wing l?ng ?nd strong roots th?t will ?u???rt its tr?m?nd?u? weight as it ?tr?t?h?? t?w?rd? th? ?k?.Yes, this ?ingl? thought knows very w?ll ind??d that t? think big, is to d? big.T?k? Trum? as an example, h? w?? ?lw??? a dr??m?r, h? h?? ??m? ?rr?g?nt b?h?vi?ur but he ?l?? had a habit ?f thinking big.Wh?n he was ?till a young m?n, h? w?? ??k?d if he w?uld ?v?r run for ?r??id?nt and he ??id ???.At th?t ??int, m??t ????l? would say ‘Yes’ but not everybody w?uld put in effort and work towards achieveing that dream, but Trump did.When he built th? Trump t?w?r?, people said h? was ?r?z? but today th?t t?w?r i? a national monument, and h? i? th? ?r??id?nt of th? United St?t??.H? th?ught ?ut?id? th? b?x ?nd g?t busy, h? ?h?ng?d his ?ttitud? ?nd hi? h?bits ?nd he achieved his goal.Wh?n you think big, ??u ??t big, ?nd big things h????n. Wh?t i? th? n?xt big id??, ?r?j??t, bu?in??? th?t ??u think ?b?ut?10. Agil? and Ad??t?bilit?Developing a h?bit ?f b?ing ?gil? ?nd ?d??t?bl? i? one of the tools ??u n??d to succeed.B? ?bl? t? ?d??t t? ?n? ?nvir?nm?nt ??u find ??ur??lf, th? w?rld i? ?h?nging r??id l?, ?nd ??u h?v? t? ?h?ng? with it, do not r?m?in in the past, d? n?t l??k ??ur??lf u? in ?n? id??.Think ?ut?id? th? box ?lw???, b? ?gil?, h?v? b??ku? plans, ?? that if ?n? d???nt w?rk, ??u imm?di?t?l? f?rg? ?n t? th? n?xt id??.M?n? of th??? ?u?????ful people h?v? b???m? ?u?????ful b? d?ing ??m?thing diff?r?nt fr?m wh?t th?? initially ?et ?ut t? d?. Th?? kn?w th? w?rld i? ?lw??? ?h?nging, ?nd th?? r?fu?? t? l??k th?m??lv?? in the ???t.11. L?ng t?rm planningM??t ????l? think ?h?rt term, because th?? w?nt in?t?nt gr?tifi??ti?n.If ??ur? thinking ?f th? imm?di?t? profit ??u will m?k? in d?ing a ??rti?ul?r thing, th?n ??u ?r?nt r??d? t? make a diff?r?n?? ?r im???t yet, lik? I ??id earlier, there i? d?finit?l? n? g?in with?ut ??in.S?t ??ur mind t? ??hi?v? ??m?thing, t? t?u?h liv??; ?f ??ur?? th? gain w?uld ??m?, but having a good h?bit ?h?uldn’t b? because ?f th? ?r?fit ??u h??? t? g?t in r?turn.S?t th? d??ir? f?r gain ??id? and ?ultiv?t? th? h?bit ?f thinking in th? l?ng t?rm.M??t ?u?? ???ful ????l? ?l?nn?d ?h??d because th?? knew th?t lasting ?u????? b??t? m?m?nt?r? gratification.M?nd?l?’? g??l was to build a b?tt?r S?uth Africa and he knew it w??n’t ??m?thing th?t could b? d?n? in a d??.H? w?? futuri?ti? ?b?ut it and w?rk?d towards it, even h?d to g? t? ?ri??n f?r 27 ???r? till he b???m? th? fir?t black ?r??id?nt ?f South Africa ?nd brought them ??lv?ti?n.B? th?t ?h?ng?. S?? seven ways to plan for th? long t?rm h?r?.12. Eff??tiv? C?mmuni??ti?nB?ing ?bl? to ??mmuni??t? ?ff??tiv?l?, I believe, i? ?n? ?f th? b??t lif? skills ??u ??n develop.Think ?b?ut it.Colleagues who can masterfully ??mmuni??t? th?ir thoughts, f??ling?, id???, ??n??rn? and wishes ?r? b?tt?r equipped to m?n?g? ?r avoid conflicts, n?g?ti?t? win-win ???n?ri??, ?nd increase th?ir ability t? ??ll?b?r?t? at a high level.Y?t ?ff??tiv? communication i?nt ju?t ?b?ut t?lking; it i? ?l?? the ?bilit? t? li?t?n and understanding the opinion of the other party, to read ?nd interpret body l?ngu?g?, ?nd t? kn?w h?w t? ???r???h ?n?th?r ??r??n so you ??n get ??ur points ??r??? in a r?????tful manner.Su?????ful ????l? und?r?t?nd th?t in ?rd?r t? ??hi?v? gr??tness, you mu?t fir?t und?r?t?nd your ??ntr?l m????g? ?nd h?w b??t t? ??mmuni??t? it to others.Lik? th? ???ing g???, communication i? k?? t? ?ff??tiv? bu?in???.Believe it ?r not, Trum? w?? a g??d communicator, h? w?? able to ??mmuni??t? t? milli?n? ?f US citizens t? v?t? him f?r ?r??id?nt despite all th? b?d ?ubli?it?.Showmanship d???l? relies ?n effective ??mmuni??ti?n ?kill, Oprah can testify t? thi?.In f??t, there is n? success with?ut ??mmuni??ti?n, th? w?rld i? no island, you mu?t int?r??t and communicate.13. R???ur??fuln???Th?r? is n?t a m?r? u??ful ?r im??rt?nt trait t? ??????? th?n r???ur??fuln??? in th? pursuit ?f success.R???ur??fuln??? i? a mind??t, ?nd is ?????i?ll? r?l?v?nt wh?n th? g??l? you h?v? ??t ?r? diffi?ult to ??hi?v? or you ??nn?t envision a ?l??r ??th to g?t t? where ??u d??ir? to g?.With a r???ur??fuln??? minds et, you are driv?n t? find a w??.T?lk t? ????l?, g? f?r seminars, r??d books, d?nt dw?ll on ju?t ??ur ?wn knowledge, d?v?l?? ??ur??lf, gr?w fr?m wh?t ??u w?r? wh?n you n?wl? m?d? th? d??i?i?n to m?k? a ?h?ng?, fl?w with ????l? ?f like mind?, d?v?l?? networks ?nd ?ultiv?t? ??nt??t?, ?nd know h?w t? m?k? things w?rk.Wh?n ??u h?v? the right ????l? with the right ?biliti?? in th? right ?l??? ?t th? right tim?, ?v?r??n? b?n?fit?.An ?ttitud? of r???ur??fuln??? inspires ?ut-?f-th?-b?x thinking, th? g?n?r?ti?n ?f n?w id???, ?nd th? ?bilit? to visualize ?ll the possible w??? to achieve wh?t you d??ir?.14. Take ri?k?Y?u ??n not b? ?u?????ful if ??u ?v?id ri?ks. Su????? t?k?? a willingn??? to ?t?? into f??r ?nd ?nxi?t?, ???? Burton.“S?m? people ?r? b?tt?r ?bl? t? t?l?r?t? thi? fear, ??rh??? because they ?r? m?r? ??ur?g??u?, committed, ?r driv?n, and ??n minimize the fear,” h? ????. “Ambiti?u? ????l? ??t with ?ur????, but allow th?m??lv?? r??m t? ?x?l?r?, ?x??rim?nt ?nd di???v?r.”Y?u ?? nt t?u?h peoples liv?? if ??u d?nt take ri?k, ??in with?ut g?in i? n? g?in, ?? be r??d? t? take ri?k?, b? r??d? t? t?k? yourself f?r ?n?thing just t? ??hi?v? ??m?thing.M?r? Sl????r w?uld n?v?r h?v? abolished th? killing ?f twin? in Nigeria if ?h? h?dnt t?k?n th? risk ?f leaving h?r h?m? ?nd ?ur?uing h?r g??l of m?king ?n im???t. If ??u t?k? ri?k ?ut ?f lif?, you t?k? ????rtunit? ?ut ?l?ng with it.Be a ?u?????ful Ri?k T?k?r.15. T?k? D?finitiv? A?ti?n?Dont b? a ??r??n ?f ju?t w?rd? ?nd n? ??ti?n, t?lk l??? ?nd act m?r?, l?t ??ur im???t b? f?lt, it? ?n? thing t? t?k? ??ti?n, it? ?n?th?r to take a d?finit? ??ti?n.D?finit? ??ti?n w?uld b? ?n wh?t ?x??tl? ??u hope ?nd w?nt t? achieve, ?? m?k? a h?bit ?f f?ll?wing thr?ugh with ??ur plans.Su?????ful ????l? t?k? action.Th?? d?nt t?lk ?b?ut wh?t theyre g?ing t? d? ?r think about th?ir int?nti?n?. Th?? g?t u? ?nd g?t it d?n?.16. Pl?? B? Y?ur Own Rul??T? b? ?u?????ful in life, you h?v? t? f?ll?w some rul??.Rules ??int out th? most dir??t r?ut? t? th? b??t possible ??rf?rm?n?? ?nd results. “Do this, d?n’t d? th?t. F??u? ?n thi?, n?t that.” K??? doing th??? thing? and ??u’ll ??n?i?t?ntl? g?t b?tt?r at what you are d?ing.What’s ?v?n b?tt?r i? wh?n ??u create th??? rules, t?il?r?d t? ??ur ?tr?ngth ?nd w?akn?????.D?nt b? a ??nfu??d person wh? m?v?? with th? wind, h?v? a mind??t ?f your ?wn, be th? m?n ?r w?m?n ?f ??ur w?rd?, l?t ??ur ??? be ??ur ???, f?r ??u t? t?k? up ?n? r????n?ibilit?, you h?v? to h?v? l?id d?wn rul?? ??u hope t? ?bid? b?, it d???nt m??n ??u ?h?uldnt b? fl?xibl?, but ??ur fl?xibilit? ?h?uldnt ?h?ng? ?ll ?f ??ur plans, w?rk h?rd?r th?n ?v?r??n? ?l?? ?nd learn ?v?r? ?ingl? d?t?il fr?m ??r?t?h, d? what m??t ????l? ?r?nt willing to d?, b???u?? b? d?ing th?t, ??u g?t t? ??t th? ?g?nd?.N?b?d? thought w? would use computers t?d?? in private h?u???, it w?? a machine f?r th? milit?r? but G?t?? didn’t think so, he set ?n agenda and the whole planet f?ll?w?d hi? l??d.17. N?v?r b? N?g?tiv?D? n?t f?il b?f?r? the f?ilur? comes.N?v?r underestimate ??ur??lf, n?v?r b?littl? ??ur??lf, n?v?r ??? ??ur??lf ?? n?t h?ving th? ability to ????m?li?h a thing. It d???nt h?v? t? w?rk in a d??, ju?t h?v? a ???itiv? mind??t t? everything, b???u?? ??n?i?t?n?? is k?? t? ?u?????.N?v?r ?ll?w any r??m f?r n?g?tivit? ?r d?ubt.Y?u ??uld ?v?n vi?u?liz? h?w ?u????? will l??k ?nd feel, h?w w?nd?rful ??ur ?l?n w?uld b? and h?w h???? th? lives your ?g?nd? w?uld t?u?h.Have a mind??t ?f ?n?? ??u ??n think it ??u ??n ??hi?v? it. Und?r?t?nding th? ????n?? ?f positive thinking w?uld m?k? ??u w?rk ?n ?r??ting, building ?nd ?ultiv?ting winning h?bit? t? make ??ur success a r??lit?.18. B? g?n?r?u?T? b? successful, you h?v? t? be generous, b???u?? with giving ??m?? r???iving.Y?u ??nt ?x???t t? n?t giv? ?nd ?x???t to h?v?, t?u?h someones lif?, m?k? it a h?bit t? giv?, n? m?tt?r how littl?, even if it? a hug ?r a ?mil? ?r g??d w?rd?, ????l? w?uld ???r??i?t? th?t.M?k? it a h?bit t? bring v?lu? t? ?th?r?. T? b???m? successful, look f?r w??? t? giv?.19. RelaxY??, r?l?x. W? kn?w w? all w?nt t? m?k? a diff?r?n??, but ?n? v?r? im??rt?nt thing a l?t of u? f?rg?t to d? is r?l?x.Our b?d? n??d? t? r??t ?t ??m? point, wh?n w? ?v?r w?rk ?ur??lv??, we d?finit?l? w?nt be ?bl? to ??hi?v? wh?t w? ?l?nn?d t?, b???u?? we might br??k down ?nd th?t ??uld l??d t? d?l?? or ?v?n ??m?l?t? damage to ??ur initi?l ?l?n.Alw??? r?m?mb?r t? t?k? time ?ut t? r?l?x, r??t, ?l??? ?nd ?l?n ?h??d as al?t ?f u? t?nd t? f?rg?t. D?il? R?l?x?ti?n d???nt m??n ju?t h?nging on th? ??f? ??rr?.Tr? a m?r? ??tiv? approach: t?king tim? ?ut ?nd b?ing ?w?r? ?f it. Giv? m?dit?ti?n, ??g? ?r r?l?x?ti?n t??hni?u?? lik? Pr?gr???iv? Muscle R?l?x?ti?n a tr?. Y?ur b?d? ?nd mind will r???v?r much b?tt?r ??m??r?d t? ju?t h?nging ?ut in fr?nt ?f th? TV. Try t? rest m?re, m?king it a d?il? h?bit w?nt b? b?d too, because r??ting i? one major k?? t? ?u????? ?? ??????d to b?ing stressed ?r ?v?rw?rk?d.20. E?t Br??kf??tEven I am ?till trying to w?rk ?n thi? myself.W? tend to ru?h ?ut every m?rning to work with?ut having breakfast which i? th? most im??rt?nt meal ?f th? day.M? fri?nd always ??k wh?t ??rt ?f w?rk doe?n’t ?ll?w me to h?v? br??kf??t. As tiny ?? thi? ti? might b?, its important t? kn?w th?t ?ki??ing br??kf??t i? n?t r??ll? h??lth? f?r ??u, ?nd ?f course h??lth is th? m??t im??rt?nt ??rt t? ??hi?ving ?n?thing, b???u?? wh?n ??u ?r? h??lth? you can d? ?n?thing.M?king it ??ur morning r?utin? and m?r? lik? a ritu?l w?nt b? b?d idea.Wh?n ??u w?k? up in th? m?rning ?ft?r bru?hing ??ur teeth, have in mind t? ??t ??m?thing, ??u dont h?v? t? ???k down th? h?u??, something light w?uld d?.21. S?v? u? M?n??Virtually every single ??r??n in America wh? is fin?n?i?ll? independent started ?ff with n?thing.But they acquired good personal fin?n?? h?bit?, learned h?w to save m?n??, ?nd improve th?ir money m?n?g?m?nt ?kill?, ?v?ntu?ll? becoming some ?f th? most successful people in their ??mmuniti??.And anything th?t ?n??n? else h?? done, ??u ??n prob ably d? as w?ll. N?w thi? is a v?r? im??rt?nt h?bit t? develop, n? m?tt?r h?w big ??ur dr??m? ?r?, with?ut fin?n?? it will ?nl? ?nd in ??ur th?ught? ?nd d?ir?.Have a g??l, w?rk b? your ??t goals, ??v? u? ?n? littl? ??u h?v?, have a mind??t ?f attaining a ??rti?ul?r ?m?unt by a ??rti?ul?r tim? ?nd w?rk t?w?rd? th?t, ??u ??uld ?i?k u? j?b? ju?t t? m?k? ?xtr? ???h.Y?u d?n’t h?v? to w?it till you b?gin t? ??rn in huge figures b?f?r? ??u b?gin to save.Remember, developing a h?bit is all ?b?ut starting small.A dollar a w??k i? a good start.B?f?r? ??u know it, it b???m?? a d?ll?r a d?? ?nd then 10 bucks ?nd ?? ?n.Wh?n you l??k at your ??ving? in a year or ??, ??u will be ?m?z?d. Saving m?n?? i? ?l?? ?ll about ??lf ??ntr?l, whi?h i? a g?ld min? wh?n you l??rn it.22. G?t a G??d Night? Sl???G?tting a g??d ?l??? ?t night i? ?? im??rt?nt ?? h?ving br??kf??t b?f?r? ??u l??v? for th? d??, our br?in n??d? t? r??t, d?nt fill ??ur??lf with ?ill? t? ?lw??? ?t?? up b???u?? ??ur f??l ??u h?v? al?t of work to do.M?k? ?ur? th?t ??u ?l??? w?ll (?nd ?n?ugh) every night. Y?ur mind ?nd b?d? n??d that time t? r???v?r ?nd dig??t wh?t h????n?d throughout th? d??.D?nt ?v?r w?rk yourself, you d???rv? th? b??t, r??t w?ll, ????l? ?r? w?iting t? ??? th? b??t in ??u. G?tting ?n?ugh ?l??? d???n‘t mean ??u ?h?uld ?v?r ?l??? th?ugh *winks.23. Do N?t C?m??t? with Oth?r?N?w thi? i? a v?r? im??rt?nt h?bit t? develop.Your bigg??t competition ?h?uld b? ??ur??lf.Pu?h ??ur??lf t? ?tt?in gr??ter h?ight? daily, b? a b?tt?r version of ??u everyday, if ??u ??hi?v?d 30-??int? ???t?rd??, strive t? ??hi?v? 31 t?d??.N?v?r l??k ?t ????l? and ??m??t? with th?m, b???u?? it ?nl? bring? d?wnf?ll. “Av?id th? tr?? ?f ??m??ring ??ur??lf with others, ?nd m???ur? ?u????? ?nl? ?g?in?t wh?t ??u ?r? ????bl? of ??hi?ving. Alw??? know th?t n?thing b??t? h?rd w?rk with f??u? ?nd ????i?n. Str?t?h ??ur??lf.”24. H??lth? f??dE?ting h??lthil? ?l?? g??? a l?ng w?? in b???ting ??ur ??lf-??nfid?n??, th?r? ?r? f??d th?t build ?? u u? ?n ?v?r? ?r?? ????ibl?.Y?u ?r? what ??u ??t.Y?ur b?d? (?nd mind) t?k?? th?ir energy fr?m th? food ??u ?r?vid?. Th? b?tt?r th? ?u?lit? ?f ??ur nutrition th? b?tt?r ??u will f??l.If ??u ?r? not th?r? ??t, ?t?rt with ?m?ll ?t???.Intr?du?? one piece ?f fruit ?nd v?g?t?bl?s t? your m??l? ?v?r? d?? ?nd g? fr?m th?r?. G??d h?bit? need time t? d?v?l??. St?rt t? ??t healthy fr?m t?d??.25. Alw??? B? Gr?t?fulBeing ?in??r?l? thankful f?r who you are, wh?r? ??u are and the people in ??ur life is a sure-fire w?? to b? a successful ?nd h???i?r person.The truth i?, th? faster ?ur lives h?v? b???m? th? l??? tim? we f??l we have t? be grateful.N?w that we ??n h?v? almost ?n?thing right now, w? h?v? ??tu?ll? become l??? gr?t?ful ?nd more impatient if ??m?thing doesn’t go t? plan. Turn this tr?nd ?n its head.Sh?w ????l? h?w grateful you are t? th?m f?r b?ing in ??ur lif?, and for making a contribution. Send th?nk you n?t??. Send ?r???nt?. S?? th?nk ??u hundr?d? ?f tim?? a d?? until it b???m?? n? tur?l. Gratitude is a ?u??r??w?r that l??d? t? a bull?t?r??f positive m?nt?l and ?m?ti?n?l ?t?t?. Find ?ut for ??ur??lf ?nd b???m? the h????, successful ??r??n ??u were born to b?.SO WHY EXACTLY DO WE NEED THESE GOOD H?BITSIt? usually easier f?r ????l? t? id?ntif? a bad habit. It? lik? wh?n w? ??? Mr B?n has a ??rt?in h?bit, ?v?r??n? assumes w? ?r? t?lking ?b?ut Mr B?n’? ?m?king h?bit, meanwhile w? ?r? t?lking about hi? h?bit ?f always ?miling.Th?t i? b???u?? b?d h?bit? t?nd? to ?v?rshadow the good ?n?? and sadly, th?t’? lif?. S? this is wh? w? ?h?uld always ?triv? h?rd t? ?limin?t? our b?d habits ?nd r??l??? them with good ?n?? because anyone b?d h?bit ??u h?v? ??n ?h?d?w all ??ur g??d h?bit?.It i? ?l?? v?r? im??rt?nt f?r u? t? kn?w that in developing habits, you don’t h?v? t? ?t?rt big, ??u ??uld start by m?king ?ur? ??u bru?h ??ur teeth in th? m?rning ju?t f?r a ?t?rt ?n ?ur mi??i?n t? r??l??? our b?d h?bit?.Th? im??rt?n?? ?f g??d habit li?? ?n th? ?r?mi??? th?t they f?rm ? ?rt of your character; so, if you have g??d habits, th?? ?h??? ??u into someone with fine ?h?r??t?r. Th? m?r? good habits you h?v?, the b?tt?r ??u b???m?. People b?gin t? l?v? you m?r?, ??u w?uld ?v?n n?ti?? how mu?h more ??u b?gin t? l?v? yourself tru?t me.It’s ju?t that w? t?nd to ?h???? the ???? way. B?d h?bit? ?r? usually ???? to develop but th?t’? r??ll? n?t tru?. G??d h?bit? are just ?? ????, w? ju?t have t? try it. W? h?v? to give it ?n open mind.Writing, f?r in?t?n??, didn’t ??m? easy t? me.If I didn’t ?t l???t giv? it a try, I w?uldn’t be writing today. S? in?t??d ?f w?t?hing TV ?? usual, I d??id?d to writ? a hundr?d w?rd? b?f?r? w?t?h th? television everyday.That’s how I ?t?rt?d, l?t?r on I noticed th?t ?ft?r writing a hundred w?rd?, that th?r? w?r? many other things in my head th?t n??d?d t? ??m? out ?n ????r ?? it increased from 100 before TV to as much ?? I ??n write. Right n?w, ??m?tim?? I don’t ?v?n h?v? tim? t? watch th? TV again.Th?t’? h?w ??u develo p a h?bit, littl? bit? at a time. H?v? a ???t?m for d?ing it. Say I’d r??d ju?t ?n? ??r?gr??h ?f th?t b??k before I g? t? b?d. Ju?t ?n? paragraph ?nd b?f?r? ??u kn?w it, ??u’d find ??ur??lf reading ten pages, that is how you develop a g??d h?bit.H?bit? ?r? ?r??t?d, th?r?f?r? ??n b? changed ?r even totally abandoned. M??b? ??u h?v? a ??u?l? ?f h?bit? ??u want to ???uir? ?r ?h?ng?, all it t?k?? is a little bit ?f regular effort.On? day ?t a tim? till ??u g?t th?r?, ?ll you h?v? to d? i? ?t?rt. B?d h?bit? ?r? n?t?ri?u?l? diffi?ult t? start, but ?? ?r? good h?bit?; th?t’? why th?? ?r? ??ll?d h?bit?. You ??n replace your b?d h?bit? with good ones, but you h?v? t? tr?. If you r??ll? w?nt t? be gr??t in life, only g??d h?bit? can t?k? you there so ??u h?v? t? ?t?rt building g??d h?bit?.B?b? ?t??? my friend; baby ?t??? and b?f?r? ??u know it, ??u ?r? ?n top of the world.

Warren G. Harding - 29th President of the United States

What Is the Difference Between a City and a Settlement

Damascus, in ancient Syria, is said to have been inhabited by perhaps 9000 B.C., however, it wasnt a city before the third or second millennium B.C. Though settlements often predate writing, there seem to be many substantial differences between early settlements and cities. Settlements, in this context, are part of a stage after the hunter-gatherers, who are generally characterized as nomadic. The stage of the hunter-gatherers also precedes subsistence on farming, a normally settled style of life. Early Cities and Settlements The earliest cities are believed to have started in the Mesopotamian  area of the Ancient Near East by the fifth millennium B.C. (Uruk and Ur) or in Catal Huyuk in Anatolia in the 8th century B.C. Early settlements tended to have very small populations, only a few families, and they worked cooperatively to make all or almost all they required to survive. Individuals had their chosen or  given  tasks to perform, but with the small population numbers, all hands were welcome and valued. Gradually, the trade would have evolved, along with exogamous marriage with other settlements. Between settlements and cities are increasingly urban communities of various sizes, like villages and towns, with a city sometimes defined as a large town. Lewis Mumford, a twentieth-century historian, and sociologist  traces settlements even further back: Before the city there was the hamlet and the shrine and the village: before the village, the camp, the cache, the cave, the cairn; and before all these there was a disposition to social life that man plainly shares with many other animal species.​—Lewis Mumford Differentiating a City From a Settlement Besides having a substantial and often dense population, a city—as an urban area—can be characterized as having food distribution and supply setups, with food produced beyond the densely inhabited regions—in the country. This is part of a larger economic picture. Since the denizens of the city do not grow all (or any of) their own food, hunt their own game, or herd their own flocks, there must be ways and structures to transport, distribute, and store food—like the pottery storage vessels. Archaeologists and art historians use these in ascribing dates, and there is specialization and division of labor. Record keeping becomes important. Luxury goods and trading increase. In general, people do not readily surrender their accumulations of goods to the nearest marauding band or wild wolves. They prefer to find ways to defend themselves. Walls (and other monumental structures) become a feature of many ancient cities. The acropolises of ancient Greek city-states (poleis; sg. polis) were walled high places selected for their ability to provide defense, although, confusing issues, the polis itself included not just the urban area with its acropolis, but the surrounding countryside. Source Peter S. Wells,  anthropology class, the University of Minnesota,  2013

General Banking Activities of Mercantile Bank Limited Free Essays

string(164) " by making advances to customers on current accounts, by making installment loans, and by investing in marketable debt securities and other forms of money lending\." Page 1 of 53 1. 0. Introduction Now a day present world especially the Asian countries are going through an economic recession. We will write a custom essay sample on General Banking Activities of Mercantile Bank Limited or any similar topic only for you Order Now Though the Asian economic crisis began few years back and it is somehow tackled today but the 11 September incident aggravated the disorder in the economic infrastructure of our country. Our economy is much dependent on foreign aids. The World Trade Centre incident created a negative impact on our economy as the foreign aids to Bangladesh have been reduced a lot. Therefore the government is trying to deal the economic crisis by generating revenue internally. In this aspect the importance of the financial sector, particularly banking sector is emphasized. But the banking sector of our country is already overburdened with huge amount of classified loans. Government tries to improve the situation. Mercantile Bank Limited was incorporated in Bangladesh as a Public Limited Company with limited liability under the Bank Companies Act 1991on 20 May 1999 and commercial operation on June 1999. The Bank went for public issue of shares on in 2003 and its shares are listed with Dhaka Stock Exchange and Chittagong Stock Exchange. 1. 1. Origin of the Report: This report has been prepared as a requirement of the internship program based upon the Mercantile Bank where my organization supervisor is Anjon Azad, senior executive officer, Dhanmondi Branch, Mercantile Bank Ltd. And my institution supervisor is Abdullah Mohammed Ibrahim Department of Business Administration, Northern University, Bangladesh. My institute supervisor duly approved the topic decided for doing the report. Since the BBA program is an integrated, practical and theoretical method of learning, the students of the program are required to have practical exposure in any kind of business organization in last term of this course. Page 2 of 53 1. 2. Background of the Report: Business world is becoming very much complex day by day. Without sufficient practical experience business become difficult and in some cases impossible. The whole world is moving because of Business relation. Business plays a very important role in developing economy of a country. So, in the business world practical experience is regarded as a media through home we have an acquaintance with the real world. As a BBA program is integrated theoretical and practical method of teaching students of this program are required to have practical exposure in own different major discipline in the presiding years of their courses. I was authorized to prepare a report on General Banking Activities of Mercantile Bank Limited, for partial fulfillment of my course requirement. 1. 3. Objective of the Report: This paper is prepared with a view to highlight my three months period banking experience through the analysis of products and services available at Mercantile Bank. The objectives of this report are: To get an overall idea about Mercantile Bank. ? Gather potential knowledge about general banking of MBL. ? To show available product and services. ? To analysis the unique features of MBL. ? To identify the strength, weakness, opportunity and threats for MBL. ? To suggest ways of improving the service quality that accommodates a rapidly growing customer volume. Page 3 of 53 1. 4. Methodology of the stu dy Data collection: Source of data of this report can be divided into two categories: Primary source: The method of collecting primary data will be mostly limited to formal and informal interviewing. I have planned to interview top level (in-charge of the division), mid level managers to gain insights of their ways of doing business. I understand that they are important and busy people. Therefore my interview schedule will be subject to their availability. Secondary source: As for collecting secondary information. I will review any and all related publication available to me such as Banks annual report, brochures etc. Moreover. I will also use the internet to visit bank? s global website and other related web pages for any information related to my study. 1. 5. Scope of the report I have worked as an internee in Mercantile Bank (Dhanmondi branch), which is one of the most successful banks in our country. When I was there I worked in different sections of this Bank. These were Account opening section, Collection Clearing section, Cash section and accounts section. The main scope of this study is the findings regarding MBL? s products services availability techniques. Many aspects of the operation product diversification along with the production technology of MBL could be adopted by our planners to design our banking sector into a real effective one. This report may act like a guide in revealing some of the important aspects of MBL. Page 4 of 53 1. 6. Limitation of the report ? Limitation of time was one of the most important factors that shortened the present study. Due to time limitation many aspects could not by discussed in the present study. ? Availability of critical information is crucial to my analysis. Some of the information can be deemed too confidential by the management, especially the ones regarding corporate strategies, information on matrix system or credit scoring method and strategies they follow to hold its competitiveness in the market. Hence, access to that information will be restricted, which may limit the scope of my analysis. As I had more dependencies on the primary sources , so there might be some level of inaccuracy with those collected information through adequate verification and crosschecking was used to minimize the error level . Page 5 of 53 A bank is a financial institution that accepts deposits and channels those deposits into lending activities. Banks primarily provide financial services to customers while enriching investors. Government restrictions on financial activities by banks vary over time and location. Banks are important players in financial markets and offer services such as investment funds and loans. Banks borrow money by accepting funds deposited on current accounts, by accepting term deposits, and by issuing debt securities such as banknotes and bonds. Banks lend money by making advances to customers on current accounts, by making installment loans, and by investing in marketable debt securities and other forms of money lending. You read "General Banking Activities of Mercantile Bank Limited" in category "Essay examples" Banks provide almost all payment services, and a bank account is considered indispensable by most businesses, individuals and governments. Banks borrow most funds from households and non-financial businesses, and lend most funds to households and nonfinancial businesses. 2. 1 Background of Mercantile Bank Limited (MBL) Banking system occupies an important place in a nation? s economy. A banking institution is indispensable in a modern society. It plays pivotal role in the economic development of a country. Against the background of liberalization of economic policies in Bangladesh, Mercantile Bank is a well known Bank in our country and the one, believe in „service to client with efficiency?. Within a short period of its operation the bank has already gained a confidence in the minds of its clients. The success is primarily attributed to bold decisionmaking, efficient and cordial services, economic use of resources and introduction of new financial products and technologies . The continued endeavors of the Management and Staff of the Bank under prudent guidance and timely support of the Board of Directors have substantially contributed to success of the Bank. Mercantile Bank Ltd. s committed to provide high quality services to its constituents through different financial products and profitable utilization of fund and contribute to the growth of GDP of the country by financing trade and commerce, helping industrialization, boosting export, creating employment opportunities for the educated youth and encouraging micro-credit leading to poverty alleviation and improving the quality of life of the people and thereby contributing to the overall socio-economic development of t he country. During this short span of time the MBL has been successful to position itself as a progressive and dynamic financial institution in the ountry. The MBL has been widely acclaimed by the business community, from small entrepreneurs to large traders and industrial conglomerates, including the top rated corporate borrowers for forwarding-looking business outlook and innovative financing Page 6 of 53 solutions. Thus within this very short period of time it has been able to create an image for itself and has earned significant reputation in the country? s Banking Sector as a bank with vision 2. 2 Vision: â€Å"Would make finest corporate citizen† 2. 3 Mission Will become most caring, focused for equitable growth based on diversified deployment of resources, and nevertheless would remain healthy and gainfully profitable bank. 2. 4 Objectives . Strategic Objectives To achieve positive Economic Value Added (EVA) each year. To be market leader in product innovation. To be o ne of the top three financial institutions in Bangladesh in terms of cost efficiency. To be one of the top five financial institutions in Bangladesh in terms of market share in all significant market segments we serve. . Financial Objectives To achieve a return on shareholders? equity of 20% or more, on average. Core Values For customers: ? Providing with caring services by being innovative in the development of new banking products and services. For Shareholders: ? Maximizing wealth of the bank. For the employees: ? Respecting worth and dignity of individual employees devoting their earnings for the progress of the bank. Page 7 of 53 2. 5 Mercantile Bank at a Glance: Page 8 of 53 2. 6 Milestones in the development of the organization Page 9 of 53 2. 7 Management Structure of MBL The bank is proud to have exemplified the true concept as „Banglar Bank?. The Bank launched several financial products and services since its inception. Among them Page 10 of 53 3. 0 Overview of Dhanmondi Branch, of MBL. Mercantile Bank Ltd. Dhanmondi Branch started its journey since 1999. It is the 2nd branch from the establishment. This branch is the second largest branch also. This branch is situated in Dhanmondi, Road number 27, House name- Sima Blossoms, 1st floor. Recently this branch shifted to this new office premises for providing better services to the customers. This branch is an authorized dealer of foreign exchange trade. The branch In-Charge is an Executive Vice President (EVP). Dhanmondi Branch is situated in a prime location of Dhanmondi area. This is a busy and important area of Dhaka city. Mercantile Bank Dhanmondi Branch has a good reputation through the customers of Dhanmondi and some other nearest areas. The total number of accounts and other deposits schemes are increasing day by day. Customers are very satisfied with the services of this branch. As a result this branch has become an icon branch of this area. Mercantile Bank Dhanmondi Branch is working for strengthen the economy of the country. 3. 1 Departments of Dhanmondi Branch: Mercantile Bank Dhanmondi Branch has three main departments and it has some other sub departments also. A. General Banking Department i. Account opening ii. Clearing iii. Cash iv. Card division etc. v. FDR B. Credit Department C. Foreign Exchange Department Page 11 of 53 3. 2 MBL Dhanmondi Branch Hierarchy: Figure: MBL Dhanmondi Branch Hierarchy. At branch level all the decisions are taken by the branch manager. But rules and regulations are set at the Head Office. Branch manager has supreme power to final disbursement of the facility to the customer. Assistant vice president coordinates all the function of the branch as Manager-Operation. Executive Vice President (Branch) Manger (Branch)Manger )))))))))))Manager) Vice President (Manager) Operation Assistant Vice President First Assistant Vice President Principal Officer Senior Executive Officer Executive Officer Probationary Officer Assistant Officer Page 12 of 53 Figure: Depicts departments of the MBL MERCANTILE BANK LIMITED DHANMONDI BRANCH LIST OF EXECUTIVES OFFICERS Total Number of Executives Officers 47. SL. NO DESIGNATION NUMBER OF OFFICERS 01 Executive vice precedent(EVP) 01 02 Vice precedent (VP) 01 03 First vice precedent (FVP) 01 04 Assistant vice Precedent (AVP) 02 05 First assistant vice precedent (FAVP) 05 06 Principal officer (PO) 03 7 Senior executive officer (SEO) 05 08 Executive officer (EO) 07 09 Probationary officer (Prob. Off) 02 10 Officer (OFF) 08 11 Assistant officer (AO) 07 12 Trane assistant officer (TAO) 05 Page 13 of 53 Dhanmondi Branch Sima Blossom House No. 390 (Old), 03 (New) Road No. 27 (Old), 16 (New) Dhanmondi R/A, Dhaka -1209 Phone : 9130500, 9142691 Mobile : 01755-500192 Fax : 88-02-8126768 HOB: Syed Ahmad ul Karim, EVP 3. 3 Yearly profit performance of Dhanmondi Branch: ( BDT in million ) 2009 2010 2011 102. 91 123. 54 138. 89 Table – 17: Profit of Dhanmondi branch Fig – 10:Profit of Dhanmondi branch Interpretation : The figure shows that the profit of the Dhanmondi branch in year 2009 is 102. 91 which increases at a higher rate in 2010 is 123. 54 and we follow on graph 2011 is profit 138. 89 million. Page 14 of 53 4. 0 Internship duties and responsibilities As partial requirement of BBA Program I get attached Mercantile Bank Ltd (MBL). To complete my internship program and it? s really a great opportunity for me to acquire practical knowledge and experiences from such a renowned bank. My internship period started at 1st March to 31 May 2012 in Bank ( Dhanmondi Branch). In this time it was very important for me where practical experience gathered. Those 3 months of Internship program I have learned about general banking and especially emphasis on loan advances on MBL (Dhanmondi Branch) 4. 1 Nature of the job The 3 months of my internship program I was required to learn various types of banking tasks, which assigned by the officers of different department. In this period I am working with all departments but in a major portion of time I spend in general banking departments . Reception is the department in which the first interaction between the customer and the bank takes place. Since the first impression is the long lasting impression, the quality, customization and response time of this department is very important. Different types of activities are conducted here. My daily working hour started at 10:00am as banking hour started and ends normally 6:00pm or more. My daily task was as follows: ? Opening new accounts ? Issuing pay-order, ? Deliver ATM card, ? Issuance Activation of ATM card, ? Providing Deposit book 4. 2 Opening new accounts: The relationship between the bank and its customer starts with opening an account. There are different types of accounts considering different customer types and requirements. Savings account Current account Short Term Deposit (STD) account Fixed Deposit Receipt (FDR) account The following formalities must be completed by the customer of MTBL. ? Application on the prescribed form. Page 15 of 53 ? Furnishing photograph. ? Introduction by an account holder ? Transaction profile form ? KYC form ? Putting specimen signatures in the specimen card. ? Mandate if necessary. After fulfilling the above formalities, SJIBL provides customers a pay in slip book and cheque book. 4. 3 Issuing pay-order: Pay order is always account payable. At first, the applicant fill up the form than pays the amount of a Pay Order. At the same time, PO is used to send money within the clearing area only. When it will be posted than write in Pay Order Block correctly. 4. 4 Deliver ATM card: When issued a ATM card than inform the customer by phone call for receiving his/her ATM card with Pin no. 4. 5 Issuance Activation of ATM card: When an applicant applies for an ATM card then it must be issued to ATM department. After issuing card when will it receive then after 24 hours it will be active. 4. 6 Providing Deposit book: A deposit slip is needed to deposit money in an account. The customer service department provides deposit slip to the customer. 4. 7 Analysis of Data used in the office A bank has different types of statements where I analyzed some of the documents like list of statements of general banking division; Statement of General Banking Division: These is one kind of statement, which must be produced from the general banking division on a regular basis such as daily position statement, statement of affaire, income tax on Page 16 of 53 profit, VAT on banking service, VAT on LC etc. these statements are generally produced on daily, monthly, weekly basis 4. 8 Learning points During my 3 months internship program I have learned different kinds of things which are as follows; 4. 9 New account opening system: There are different types of accounts considering different customer types and requirements. Savings A/C, Current A/C, Fixed Deposit (FDR), STD A/C. Being fulfilled the above requirements; a new account is opened through the software â€Å"Flora†. An ID is created for the account holder (In case of Individual? s account or Organization? s), or one ID each for each of a joint account. One person/organization can have only one ID using which he/it can have several accounts. When created Customer ID then add amount of deposit, if it is current or saving then the introducer? s information also necessary. When giving all information properly then this record will be saved on software â€Å"Flora† and a account serial number will be given 4. 10 Issue of new check book: Issues of check book have several steps. When a account is open then account holder receive a thanks letter. Then we verify his/her signature and issue a check book but its deferent criteria for a old account holder. He/she just give a requisition for a new check book if previous book is finished. . 11 ATM card: I also learned about how to a ATM card issue and how to active. First I prepare ATM form then verified the signature. After verification I send it to IT department for issuance. After issue ATM card I just send a activation letter on IT department after 24 hours then it will be active. Page 17 of 53 4. 12 Pay order In a pay order first the form should be fill up where it issued , amount of money, the name of client. After that the vat and commission will included. When received cash then the pay order block prepared where in front of the page in block letter â€Å" NOT OVER . TK ONLY† was written. 4. 13 KYC form competition KYC stands for Know Your Customers. In that form the clients full information? s are given like earning source, which documents they submitted for their identification, amount of money deposited/withdraw in a month. 4. 14 Besides of these I have learned the following things ? During my internship in MTBL, I have learned how to maintain discipline. ? During my internship period, I found everybody follow strict timeout. Every employee enter the office at right time, or before the right time and also leave office at due time. Nobody can leave office at least 6. 30pm. Every works perform in time. ? I have learned how to handle the customers in an efficient way and make a good relationship for office purpose. Page 18 of 53 5. 0 General Banking of mercantile Bank limited at Dhanmondi Branch General Banking is the heart of banking business. This is the primary and important department of a branch. Though it is a very complex process but the officers of Dhanmondi Branch? s are provides excellent service. For this the customers of this branch are very satisfied for operating their account in this branch. Activities of General Banking Department In Dhanmondi Branch General Banking consists: ? Account Opening Section ? Deposit section ? Remittance Section Cash Section ? Clearing Section ? Accounts Section ? Check Book Issue Section ? Locker Section 5. 1 Account Opening Section Account opening is the gateway for clients to enter into business with bank. It is the foundation if banker customer relationship. By open account bank collect deposit form individual. And deposit is the lifeblood of Banking Business. Various rule and regulation Page 19 of 53 are maintained for open an account. A customer can open different types of deposit account through this section. Such as, 1. Demand Deposit Account a) Current Deposit Account (CD A/C) b) Savings Banks Account (SB A/C) 5. 1. 1 Current Deposit Account (CD A/C) While opening Current Deposit (CD) account, Branch shall follow detail procedures including KYC (Know Your Customer) as stated under â€Å"General Procedure for opening Bank Account† Balance in Current Deposit Accounts is payable on demand and thus the A/C holder is allowed to deposit and withdraw any sun of money from his / her/ their account any time within transaction hours. No interest is paid in Current Deposit Account. Persons / Concerns Eligible for Opening Current Deposit Account (CD A/C) Current Deposit Account is suitable for business transactions because of no restriction on withdrawal either in amount or frequency. Branch may open a Current Deposit Account in the name of: o Individuals o Two or more persons jointly o Sole Proprietorship o Partnership Firms o Limited Companies (Both Public and Privet) o Societies / Clubs / Associations o Govt. / Semi Govt. Offices / Corporations o Others ? Introduction of Current Deposit Account Bank, for opening of new CD account may accept introduction from another CD / STD / SB account holder having prolonged relationship with the bank and track of satisfactory transactions. Introduction by a reputed person of the locality is also acceptable. ? Initial and Minimum Deposit for Current Deposit Account Page 20 of 53 New Current Deposit Account is to be opened minimum deposit of BDT 5,000 in Urban Branch and BDT 2,000 in Rural Branch, which will be treated as minimum balance in respective account and balance should preferably be maintained always. Branch shall recover Commitment Fees @ BDT 500 from CD A/C twice a year, provided it does not run below the minimum balance at any time for any reason whatsoever. a) Savings Bank Account (SB A/C) This account has been designed and developed for individual savers and as such it is not usually suitable for business concerns as there are restriction of withdrawal in both amount and frequency. Savings Account may be opened in the name of: Individual Two or more individual (joint) who are not partners Clubs / Societies / Association / non-profit organization. Introduction: Savings A/C may be introduced by a running CD / STD / SB Account holder, who have sufficient balance and satisfactory transaction in the accounts. Banks Officials may introduce SB Accounts mentioning their power of Attorney (PA) provided they know the person very well. The branch, while opening a savings A/C, shall follow derail procedure including KYC formalities embodied in the â€Å"General Procedure for opening Bank Account† 5. 1. 2 Initial Deposit: For savings Bank account in Urban Areas is BDT 1,000 and in Rural Areas is BDT 500. Interest In savings A/C shall be paid on daily product basis but no interest in savings account is payable for the month if balance in the account falls below BDT 10,000 on any day during the month. Besides above, interest shall not be paid in SB A/C for the particular month, when withdrawal in account is more then twice in a week or amount withdrawn in a single cheque exceeds 25% of balance of the account. 5. 1. 3 Time Deposit Account a) Short Term Deposit (STD) b) Fixed Deposit Reset (FDR) c) Scheme Deposit Accounts Page 21 of 53 Double Benefit Deposit Scheme (DBDS) Family Maintenance Deposit (FMD) Monthly Savings Scheme (MSS) Quarterly Benefit Deposit Scheme 1. 5 Times Benefit Deposit Scheme Advance Benefit Deposit Scheme (ABDS) N: B: Savings Banks Account (SB A/C) is also taking a time deposit account. a) Short term Deposit (STD) A/C STD A/C is middle in CD SB A/C. By this, Account holder can make transaction in his / her wish as a current account but he or she gets some interest. The rate of interest is 5% per annual. This interest is paid on daily basis. Initial deposit for opening STD A/C is BDT 50,000. In STD A/C maintained average balance 1 lac. If it is not maintained in any month of the year then no interest is provide in this month of this year. ) Fixed Deposit Rate (FDR) Opening FDR A/C: Bank opens FDR who is Bangladeshi Citizen. And the minimum amount is BDT 10,000. Bank provides a FDR form, Customer need to fill up this form properly. Than the in charge officer chick the form properly, main things is Date and Amount, Maturity Date, Interest Rate, Source of Fund, Customer Signature and one cop y passport size photograph of both account holder and nominee etc. Interest rate Maturity Interest Rate 12 Month and Above 11. 50 % 6 Month 11. 50 % 3 Month 9. 50 % Page 22 of 53 Page 23 of 53 5. 2 Rules of Opening an Account Now-a-days under the strict monitoring of Bangladesh Bank, there are several criteria that a client must fulfill as he/she/an organization wishes to open an account. The basic criteria are discussed below: ? Account Opening Form (AOF) duly filled signed ? Signature cards properly signed ? Applicant introduced by an authorized person such as account holder or employee of MTBL or by a respectable person acceptable to the bank ? Two copies of passport sized photographs which are attested by the introducer ? Name of nominee written and photograph of the nominee(s) attested by the applicant Photocopy of passport (attested) or photocopy of National ID card or letter of introduction by the employer or certificate issued by chairman of Union Parishad or Ward commissioner ? TIN (if available) ? Customer transaction profile form properly filled in and signed. ? Apart from proof of identify branch must also obtain proof address to confirm if customers address is genuine. Although this verifica tion partly done through â€Å"Thanks Letter†. ? KYC profile form (properly filled in, signed and approved) for high net worth customers falling under the following criteria: ) New customers whose initial deposit is more than Tk. 50. 00 lac (initial means within one month of A/C opening) ii) Existing customers whose total AUM (Asset under Management) grow to more than Tk. 50 lack for three consecutive months. 5. 2. 1 In The Name of Individual The client has to fill up an account opening form. Terms and conditions are printed on the back of the form. The form contains the declaration clause, special instructions etc. two copies of passport size photograph duly attested by the introducer are affixed with the form. Page 24 of 53 5. 2. In Joint Name In this type, the formality is same as individual account, but in the special instruction clause, either or „survivor? or „former or survivor? clause is marked. 5. 2. 3 Proprietorship In addition the customer has to submit the valid Trade License and Tax Paying Identification Number (TIN) along with the application. 5. 2. 4 Partnership In case of partnership account, the bank asks for, ? A copy of the partnership agreement (Partnership Deed) ? A letter signed by all the partners containing the following particulars. ? The name and addresses of all partners The nature of the firm? s business ? The name of the partner authorized to operate the account in the name of the firm, including the authority to draw, endorse and accepting the bills and mortgage and sell the properties belonging to the firm. 5. 2. 5 Limited Company On having the desire to open an account from a limited company, an MTBL Bank Officer asks for the following documents: ? Registration Certificate from the Registrar of Joint Stock of Companies ? Certificate of Incorporation ? Certificate of Commencement of Business ? Memorandum of Association ? Articles of Association Copies of Annual Accounts ? Copies of the Board? s resolution, whic h contains a). The name of the persons who have been authorized to operate the bank account on behalf of the company. b). The name of the persons who are authorized to execute documents with the bank on company? s behalf. 5. 2. 6 Societies, Clubs and Associations In case of these sorts of accounts MTBL requires the following documents: ? Registration Certificate under the Societies Registration Act, 1962 ? Copies of Memorandum, Articles of Association ? Resolution of the Managing Committee. Page 25 of 53 Power of Attorney to Borrow 5. 2. 7 Non-Government Organization (NGO) The account opening procedure is same but in exception is that the Registration Certificate from the Social Welfare Department of Government must be enclosed with the application. 5. 3 Closing Bank Account: Customers may request the branch to close his or her account at any time. Again, the bank or the branch without such request may, by force, close the account of its customer on legitimate grounds procedure for closing accounts in such cases are as under: A. Closing of bank account at customers request: On receipt of customers written application for closing his or her account, authorized official shall (i) ascertain its genuineness through verification of signature on the letter of request (ii) obtain approval of head of branch or manager operation to this affect in collect are unused check leaf from the accountholder to destroy (iv) realize specify amount of closing charge and government duty and other dues from the account The branch, however before closing any account shall up to date interest at prevailing rate in the account of the customer after recovering his or her charges with the bank or govt. B. Forced Closing of Bank Account: Branch at its discretion can closed any account office customer if it is not operated as per banks norm. in such situation, it shall serve a written notice under signature of head of the branch and manager operation to the customer which request tio closed the account within specified time. If the customer does not turn up in the time the branch shall close the account and send him or her a payment order with balance amount of his or her account by registered mail under a covering letter signed by head of the branch. 5. 4 Payment Order (PO): A Pay Order, similar to a banker’s cheque is also payable locally, the only difference is that in case of a pay order, the bank is directing the payee bank to pay the amount mentioned on the pay order to the person/organization so mentioned or his order, i. e. any other person/organization. Both pay orders and demand drafts are used by individuals to make transfer payments from one bank account to another. The main difference between the two Page 26 of 53 is that while a demand draft is a written order directing the payment to be made to a third party outside your city, a pay order is drawn for the third party within your city. . 4. 1 Issue of pay Order: For issuing pay order branch shall receive from applicant i) Prescribed application form duly filled in and signed and (ii) required amount of cash /cheque. on receipt of above ,branch shall issue PO in the name of the person or organization specified in the application form amount of PO is to be written further on middle top of pay order ship in block figure in addition to writing of the amount in words and figure in the space provided for on the instrument Branch shall create the following entries while issuing pay order against cash or claque or both Debt cash or purchaser account with claque ? Credit bills payable pay order issue ? Credit income account – commission ? Credit vat on banking service 5. 5 Issue of Cheque Book: While issue 1st cheque book to a new customer, branch shall use prescribe fresh printed cheque requesting from properly fill in and signed by the account holder or authorized name and signature. And make sure that no document or information is pending. While bank issuing a cheque book shall observe required formalities in three areas as under: Area 1- (In cheque requisition slip or application) A. Verify signature and particular appearing on the application for requisition B. Put his or her initial makes to the signature of the account holder as a prove of verification C. Note down series number of new cheque book in the specific space Area 2- (In cheque book) A. Take out a new cheque book from running stock. B. Make sure that all leaf, including requisition slip inserted within the book are intact Page 27 of 53 C. Write down the title of account and account number on the cover page, requisition slip and account number on the cheque leaf D. Affix seal with name of the branch on each leaf of the cheque books. E. Put initial on given space at right hand top corner of each cheque leaf Area 3- (In cheque issue register) A. Enter name of the account holder, account number series number of the particular cheque book in the specified space B. Put his or her initial in relevant column of requisition from to authenticate the entries After completion of all the above formalities authorized official of the branch shall submit the cheque book together with cheque requisition slip as well as the cheque issue register duly prepared and failed in to the head of the branch manager for further verification and authentication. . 6 Locker Facilities: MBL locker service allows the customers to keep their valuable in a safe and secure place and access their at customer? s convenient times. These strong and heat resistant steel lockers lodged in reinforced concrete steel vault, round the clock security guards, sophisticated anti- burglary alarm system provide maximum protection to the valuables of customers. The service charge is yearly Tk. 1500. Condition: ? An application form must be filled up for gate locker. ? Applicant must have a saving Account. ? 2 copies of PP size photographs of the Applicant. 1 copy of PP size photographs of nominee. ? Yearly charge must be paid in advance. ? Security money is refundable at the time of closing. Page 28 of 53 5. 7 Cash Computer Section: The cash section of MBL deals with all types of negotiable instruments, cash and other instruments and treated as a sensitive section of the bank. It includes the vault, which is used as the store of cash, instruments. If the cash stock goes beyond this limit, the excess cash is then transferred to Bangladesh Bank. Keys to the room are kept under control of cash officer and branch in charge. The amount of opening cash balance is entered into a register. After whole days’ transaction, the surplus money remains in the cash counter is put back in the vault and known as the closing balance. Money is received and paid in this section. Functions of this Section are: ? Receiving cash ? Paying cash ? Issuing vouchers ? Making Proper entries in the ledgers 5. 7. 1 Cash Receipt: ? At first the depositors fill up the Deposit in Slip. There are two types of deposit in slip in this branch. One for saving account and another for current account. ? After filling the required deposit in slip, depositor deposits the money. Officers at the cash counter receives the money, count it, enter the amount of money in the scroll register kept at the counter, seal the deposit in slip and sign on it with date. ? Then this slip is passed to another officer who enters the scroll number given by the cash counter in his/her register along with the amount of the money, sign the slip and keep the banks’ part of the slip. Other part is given to the depositor. ? All deposits of saving account are maintained by one officer and other accounts by another officer. Page 29 of 53 5. 7. 2 Cash Payment: First of the entire client comes to the counter with the check and give it to the officer in charge there. The officer checks whether there are two signatures on the back of the cheque and checks his balance in the computer. After that the officer will give it to the cash in charge. ? Then the cash in charge verifies the signature from the signature card and permits the officer in computer to debit the client’s account by giving posting. A posted seal with teller number is given ? Then the cheque is given to the teller person and he after checking everything asks the drawer to give another signature on the back of the cheque. If the signature matches with the one given previously then the teller will make payment keeping the paying cheque with him while writing the denomi nation on the back of the cheque. ? If the instrument is free of all kind of error the respected officer will ask the bearer to sign on the back of it. ? He will then put his/her initial beside the bearers’ signature. S/he will also sign it on its face, will write down the amount by red pen and will put on a scroll number from his/her scroll register. ? Then the cheque will be sent to the cash counter. At the cash counter bearer will be asked again to sign on the back of the instrument. The cash officer will then enter the scroll number in his/her register and will pay the money to the bearer. ? At the end of the day these scroll numbers of the registers will be compared to ensure the correctness of the entries. Page 30 of 53 5. 8 Clearing Section When a customer of Mercantile Bank Limited presents an instrument drawn on other bank for collection, the instrument is collected through clearing house of Bangladesh Bank. Mercantile Bank Limited, Local Office takes part in the cle aring function on behalf of fifteen branches of Mercantile Bank Limited; functioning inside or outside of Dhaka city. The instruments are sent to those banks through clearing arrangement. Every day two houses are arranged; one in the morning and another in the evening. The evening house is known as return house. Everyday instruments drawn on different banks are sent to the clearing section of Local Office from those fifteen branches. The function of the clearing department can be divided into two parts. ? Inward Clearing ? Outward Clearing 5. 9 Bills Section Customers of Mercantile Bank Limited, Local Office submit many instruments in the bills section for collection. Bills section plays a vital role in collecting these bills. The bills submitted for collection can be divided into two categories. 5. 10 FDR BCD section These are deposits, which are made with the bank for a fixed period specified in advance. The bank needs not to maintain cash reserve against these deposits and therefore, bank gives high rate of interest on such deposits. A FDR is issued to the depositor acknowledging receipt of the sum of money mentioned therein. It also contains the rate of interest and the date on which the deposit will fall due for payment. Page 31 of 53 5. 11 Procedure of Opening Fixed Deposit Account: Before opening a Fixed Deposit Account a customer has to fill up an application form which contains the followings: a) Amount in figures b) Beneficiary’s name and address c) Period d) Rate of interest e) Date of issue f) Date of maturity g) How the account will be operated ( singly or jointly) h) Signature(s) i) F. D. R. no. j) Special instructions (if any) After fulfilling the above information and depositing the amount, FDR account is opened and a FDR receipt is issued and it is recorded in the FDR Register which contains the following information: a) FDR account no. b) FDR (Fixed Deposit Receipt) no. c) Name of the FDR holder with address ) Maturity period e) Maturity date f) Interest rate 5. 12 Payment of Interest: In case of Fixed Deposit Account the bank does not have to maintain a cash reserve. So Mercantile Bank Limited offers a high interest rate in Fixed Deposit accounts. It is usually paid on maturity of the fixed deposit. NCCBL calculates interest at each maturity date and provision is made on that â€Å"Miscellaneous creditor expenditure payable accounts† is debited for the accrued interest. Page 32 of 53 5. 13 Interest Rate Rate of Interest varies depending on the period of maturity date. Duration Rate of Interest 3 months 9. 00-9. 25% 6 months 9. 5-9. 50% 12 months 9. 75-10. 50% 24 months 10. 25-11. 25% 36 months 10. 75-11. 50% Table 4: Interest Rate of MBL 5. 14 Renewal of FDR: The FDR becomes automatically renewed for like periods and amounts, unless this are withdrawn by the depositor or, the bank notifies the depositor in writing at least 15 days in advance of the original Or, any renewed maturity date (s) of its desire to terminate the account or change any term and condition of the account. Page 33 of 53 6. 1 Customer Satisfaction Level of MBL Dhanmondi Branch During the Internship I worked in general banking activities of Mercantile Bank Ltd. And learned about the process of opening bank account, and different types of process. When I worked in general banking desk I was also placed in customer relation desk. By working in customer relations desk I observed that there was lack of services they provide to customers. That? s why customers are not fully satisfied. So I developed a questionnaire to measure the service quality and customer satisfaction of MBL. In this I have used primary data to analysis level of customer satisfaction on MBL. I collected data from survey through questionnaire; 30 respondents participated in this survey. After collecting data I used SPSS software to get an output which represents the level of customer satisfaction of MBL Dhanmondi Branch. 6. 2 Mercantile Bank uses Modern Equipment. Figure no. 6. 1. 1 This figure shows that the neutral response of the customer is 14. On the other hand the agree respondent is 11 and disagree respondent is 5. Most of the clients represent their opinion neutral. So MBL Dhanmondi Branch should increase their technology based services for customers. Page 34 of 53 6. 3 MBL provides services which is not provided by other bank Figure no. 6. 1. 2 In this above figure, most of the respondents represent their opinion neutral statement. So MBL should improve their service to satisfy customer needs and demands. Page 35 of 53 6. 4 MBL has friendly environment Figure no. 6. 1. 3 This figure shows that the neutral response of the customer is 10. On the other hand the agree respondent is 14 and disagree respondent is 4 and strongly agree respondent is 2. most of the respondents represent agree with this statement. So the customers are satisfied with the environment of Dhanmondi Branch of MBL. Page 36 of 53 6. 5 Customer of MBL feels secure transaction. Figure no. . 1. 4 In this above figure, most of the respondents represent agreed with this statement. So the customer feels secure transaction with Dhanmondi branch. Page 37 of 53 6. 6 MBL provides prompt service to customer. Figure no. 6. 1. 5 This figure shows that the neutral response of the customer is 12. On the other hand the agree respondent is 1 and disagree respondent is 17. M ost of the respondents represent disagree with this statement. So the customers are not satisfied with the promptness of employee at Dhanmondi Branch of MBL. Page 38 of 53 6. 7 Employees of MBL show sincerity when customers face problem. Figure no. 6. 1. 6 In this above figure, most of the respondents represent disagree with this statement. So, Employees of MBL should increase their sincerity. Page 39 of 53 6. 8 Are you satisfied with the service of MBL? Figure no. 6. 1. 7 In this above figure, most of the respondents represent their opinion neutral statement. So MBL should improve their services to satisfy customer needs and demands. Page 40 of 53 6. 9 Employees of MBL show equal importance to every customer. Figure no. 6. 1. 8 In this above figure, most of the respondents represent their opinion neutral statement. So Employees of MBL should give priority equally to every customer. Page 41 of 53 6. 10 The process of getting service is easy. The procees of getting service is easy disagree nutral agree Frequency 20 10 0 16 5 9 Figure no. 6. 1. 9 This figure shows that the neutral response of the customer is 5. On the other hand the agree respondent is 16 and disagree respondent is 9. most of the respondents represent agree with this statement. So the customers are satisfied with the service delivery of Dhanmondi Branch of MBL. Page 42 of 53 6. 11 Employees of MBL understand specific needs of customer. Figure no. 6. 1. 10 In this above figure, most of the respondents represent neutral with this statement. So, employees of MBL should give extra emphasis to understand customer needs. Page 43 of 53 6. 12 Are you totally satisfied with the quality of service of MBL? Figure no. 6. 1. 11 In this above figure, most of the respondents represent neutral with this statement. So employees of MBL should increase their service quality. The 16 number of question show that most of the customer choose MBL for its higher interest rate and branching confinement place Most of the respondent were female the age distance between them is 20 -34 Page 44 of 53 SWOT Analysis: Condition of scheme through SWOT Analysis: Manager should consider several factors when assessing an organizations SWOT analysis presented by extensive competitive environments. Once the strengths, weakness, opportunities and threats have been identified, the management team is then in a position to complete the SWOT analysis by drawing a conclusion about the attractiveness (or unattractiveness) of the organization? s current situation and the need for strategic action. Strengths: ? The customer can draw whole amount of money at a time. ? Terms and conditions are comparatively low. Huge demand from the customer side. ? In case of loan, the interest is comparatively low. ? On-line banking facilities. ? Provides highest interest rate Strong and experienced for level management. ? They have strong reputation in the market. That means they have a brand image. ? MBL has already achieved a goodwill among the clients that? s helps it to retain valuable clients. Page 45 of 53 Weaknesses: ? MTBL has lack of ATM booth. ? Credit proposal evaluation process lengthy. ? Sometimes untrained employee operates the banking activities. ? No substantive use of annual confidential report to reward or to punish Employee. Hence employee becomes in efficient. ? Some untrained employee operates the banking activities. ? The web site of MBL is not more organized, for that some latest data we cannot collect from the web site. ? The relationship between employees is not very satisfied. But it is very essential for an organization. Opportunities: ? Regulatory environment favoring private sector development ? Wide banking network ? The bank provides the better customer service. ? MBL can use this opportunity to train their employees in specific area ? Low service change and commission than other Bank. To expand the branch Network overall the country. Threats: ? Increased competition in the market for public deposit ? Bangladesh bank sometimes requires private commercial banks to be abide by such rules and regulation which is not suitable every commercial bank. ? Political instability may hamper the environment of the business society. ? Borrowers are having the tendency to be the defaulter. ? Competitors are arising day-by-day. Page 46 of 53 7. 1 Conclusion: From my practical experience, I have reached a concrete conclusion on Mercantile Bank Limited Dhanmondi Branch in a very confident way. I believe that my realization will be in harmony with most of the banking thinkers. It is quite evident that to build up an effective and efficient banking system to the highest desire level computerized transaction is must. The performance of a Banks today competitive business is important. Just few years ago the number of bank was very small. So the competition was not a strong as its today. Things have changed with the emergence of many new banks now the Customers have option to take the one that the best so the current banking business scenario is simply highly competitive. The performance of Mercantile Bank Limited during the Last twelve years has proved that with strong desire and will power one achieve whatever target he may have. Almost all the leading banks in our country have various Extra facilities in offer for the customers in comparison with other Banks but MBL has succeed in achieving more customer than other competitors. This has been possible only because of strong customer relation and excellent customer service . For Bank general banking is hearts . MBL has emerged as the pioneer of playing key role in the country. Page 47 of 53 7. 2 Recommendation: The Mercantile Bank Limited has achieved success in all sectors and ended up with the highest ever-operating profit, which is much higher than that of preceding year. The profound achievement has been possible because of the able leadership, dedicated and committed service provided by all levels of management and stuff and above all the trust and confidence that our valued client had reposed in us. For Mercantile Bank, the days ahead will see this institution to achieve greater highest of glory. The bank should develop their communication between employee and customer. The decision making process should be more fast. Internal control system should be improved so as to increase the brunch productivity. Physical and technological facilities should increase in evaluating credit proposals and also in monitoring the recovery of advances. Experienced and expert personnel should be kept within the banks by considering the goal congruence, which will lead to a quality selection of clients in lending money. Decision making authority should be decentralized to some extent to expedite the lending procedure. The Mercantile Bank Limited has provision for internship program, but it is not well organized. Although the officials are very careful and co-operative with the interns, the authority should be more structured. The bank really uses the Internship program to their advantage by rearranging the whole procedure. Now a day? s world is going very fast. Now most of the banks provide online customer service system. So, in order to compete in the world market they should adopt online banking system. One of the business strategies is promotion. Successful business depends how they can promote their products or services to the customer. To improve the business status, the bank should introduce more promotional programs. The products of deposit and investment should be more diversified and modern. Page 48 of 53 References: Kotler, P. (2004), â€Å"Principles of Marketing†, 10th Edition, Pearson Hall Inc, New Jercy Chapter: 7, 8 10 (pp 216, 232, 234, 309). Kotler p. Killer Lane Kavin (2007-2008), â€Å"Marketing Management†, Prentice- Hall Of India Private Ltd, New Dilhi-110001 India, 12th Edition, Chapter 3, 4 7 (pp 139, 173, 273, 341, 371, 401, 567, 535) Khan A. R. (2011), â€Å"General Banking Banking System†, 2nd Edition, Islami Bank Tanning Research Academy (IBTRA), Bangladesh (pp 68, 69). Retrieved from http://marketingteacher. com/lesson-store/lesson-personal-selling. html, accessed on 05-03-2012; 6. 30pm to 8. 00 pm. Retrieved from http://tutor2u. net/business/marketing/promotion. asp, accessed on 05-03- 2012; 6. 30 pm to 8. 00 pm. Retrieved from http://tutor2u. net/business/marketing/promotion. asp accessed on 28-01- 2012; 07. 45 pm to 12. 00 am. Retrieved from http://www. learnmarketing. net/servicemarketingmix. htm accessed on 05- 04-2012; 6. 30 pm to 8. 00 pm. Retrieved from www. mblbd. com accessed on 01-02-2012; 09. 00 pm to 01. 00 am. Mercantile Bank Limited, (2008-2010) â€Å"Annual Report†, Mercantile Bank Limited, 16 Dilkusha commercial area, Dhaka Bangladesh. Zeithaml. A. Valarie (2005), â€Å"Services Marketing†, 4th edition, TATA McGraw Hill Edition, New Delhi, India, Chapter: 1, 12 (pp 22,26,27, 60, 62,355,366). Page 49 of 53 Mercantile Bank uses Modern Equipment. Frequency Percent Valid Percent Cumulative Percent Valid Disagree 5 16. 7 16. 7 16. 7 Neutral 14 46. 7 46. 7 63. 3 Agree 11 36. 7 36. 7 100. 0 Total 30 100. 0 100. 0 MBL provides services which is not provided by other bank Frequency Percent Valid Percent Cumulative Percent Valid Disagree 3 10. 10. 0 10. 0 Neutral 14 46. 7 46. 7 56. 7 Agree 13 43. 3 43. 3 100. 0 Total 30 100. 0 100. 0 MBL has friendly environment Frequency Percent Valid Percent Cumulative Percent Valid Disagree 4 13. 3 13. 3 13. 3 Neutral 10 33. 3 33. 3 46. 7 Agree 14 46. 7 46. 7 93. 3 Strongly agree 2 6. 7 6. 7 100. 0 Total 30 100. 0 100. 0 Customer of MBL feels sec ure transaction. Page 50 of 53 Frequency Percent Valid Percent Cumulative Percent Valid Disagree 4 13. 3 13. 3 13. 3 Neutral 7 23. 3 23. 3 36. 7 Agree 18 60. 0 60. 0 96. 7 Strongly agree 1 3. 3 3. 3 100. 0 Total 30 100. 0 100. 0 MBL provides prompt service to customer. Frequency Percent Valid Percent Cumulative Percent Valid Disagree 17 56. 7 56. 7 56. 7 Neutral 12 40. 0 40. 0 96. 7 Agree 1 3. 3 3. 3 100. 0 Total 30 100. 0 100. 0 Employees of MBL show sincerity when customers face problem. Frequency Percent Valid Percent Cumulative Percent Valid Strongly disagree 2 6. 7 6. 7 6. 7 Disagree 13 43. 3 43. 3 50. 0 Neutral 12 40. 0 40. 0 90. 0 Agree 3 10. 0 10. 0 100. 0 Total 30 100. 0 100. 0 Are you Satisfied with the service of MBL? Frequency Percent Valid Percent Cumulative Percent Valid Strongly disagree 2 6. 7 6. 7 6. 7 Disagree 8 26. 7 26. 7 33. 3 Neutral 13 43. 3 43. 3 76. 7 Agree 7 23. 23. 3 100. 0 Total 30 100. 0 100. 0 Page 51 of 53 Employees of MBL show equal importance to every customer. Frequency Percent Valid Percent Cumulative Percent Valid Strongly disagree 1 3. 3 3. 3 3. 3 Disagree 10 33. 3 33. 3 36. 7 Neutral 18 60. 0 60. 0 96. 7 Agree 1 3. 3 3. 3 100. 0 Total 30 100. 0 100. 0 The process of getting service is easy. Frequency Percent Va lid Percent Cumulative Percent Valid Disagree 9 30. 0 30. 0 30. 0 Neutral 5 16. 7 16. 7 46. 7 Agree 16 53. 3 53. 3 100. 0 Total 30 100. 0 100. 0 Employees of MBL understand specific needs of customer. Frequency Percent Valid Percent Cumulative Percent Valid Disagree 7 23. 3 23. 3 23. 3 Neutral 13 43. 3 43. 3 66. 7 Agree 10 33. 3 33. 3 100. 0 Total 30 100. 0 100. 0 Are you totally satisfied with the quality of service of MBL? Frequency Percent Valid Percent Cumulative Percent Valid Strongly disagree 2 6. 7 6. 7 6. 7 Disagree 9 30. 0 30. 0 36. 7 Neutral 14 46. 7 46. 7 83. 3 Agree 5 16. 7 16. 7 100. 0 Total 30 100. 0 100. 0 Page 52 of 53 Questionnaire for customer Satisfactions Level of MBL Dhanmondi Branch Dear sir or Madam: This is a questionnaire from Northern University Bangladesh to collect data on Customer Satisfactions of â€Å"Mercantile Bank Limited at Dhanmondi Branch†. All the data will be used for academic purposes and will be kept confidential. Please read the following statements which some people agree with and some do not. I would like to know whether you strongly agree(SA), Agree(A), Neutral(N), Disagree(D),or strongly disagree(SD) with each statement. There is no right or wrong answers. Please circle (0) the number that represents your opinion most correctly. SL. Measurement Scale SA A N D SD 01 Mercantile Bank use modern Equipment. 5 4 3 2 1 02 MBL provides service which is not provided by other bank. 5 4 3 2 1 03 MBL has friendly Environment. 5 4 3 2 1 04 Customer of MBL feel Secure transaction. 4 3 2 1 05 MBL giving prompt service to customer. 5 4 3 2 1 06 Mercantile bank Service is better than other Bank. 5 4 3 2 1 07 Employees of MBL show sincere when customer face problem. 5 4 3 2 1 08 Are you satisfying the service of MBL? 5 4 3 2 1 09 Employee of MBL show equal importance to every customer 5 4 3 2 1 10 The process of getting service s is easy. 5 4 3 2 1 11 Employee of MBL is very helpful. 5 4 3 2 1 12 Employee of MBL understand specific need of customers. 5 4 3 2 1 13 The knowledge of the bank? s personnel in answering customer questions properly. 5 4 3 2 1 Page 53 of 53 14 MBL having convenient operating hours. 4 3 2 1 15 Overall I am satisfied with quality of service of the Mercantile bank. 5 4 3 2 1 16. Why you choose MBL for your transaction: †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ †¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Personal Information Gender: A. Male B. Female Age: A. 12-19 B. 20-34 C. 35-39 D. 40-49 E. 50-above Profession: i) Student ii) Business iii) Teacher iv) Service Holder v) Other†¦Ã¢â‚¬ ¦Ã¢â‚¬ ¦ Income: i) less than 5000 ii) 10000-25000 iii) 25000-40000 iv) 40000-60000 v) 60000-80000 vi) above 80000 Contact Info: Address: Mob: How to cite General Banking Activities of Mercantile Bank Limited, Essay examples